911 Dispatch Associate

ruralmetrofire; Yuma (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Rural Metro Fire is seeking 911 Emergency Dispatchers to act as call-takers and telecommunicators for ambulance requests. You will record and manage dispatch data, issue pre-arrival instructions, and support EMS operations with accurate reporting.

Ideal candidates will have a high school diploma, be able to multitask under pressure, and communicate clearly via radio and phone. Training and onboarding lead to a structured role within our dispatch center.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience; or at least 1 year as an EMS/public safety dispatcher.
• Fluent reading and writing in English.
• Ability to communicate clearly on radio and telephone.
• Ability to record, transmit and report information accurately.
• Ability to use equipment (computer, phones, radios) and multitask efficiently.
• Ability to understand basic computer applications.

Responsibilities

• Apply EMS dispatch concepts per established standards.
• Allocate EMS resources using approved protocols.
• Maintain accurate paperwork before the end of shift.
• Enter shift data and State Run Report data.
• Generate and verify applicable reports for accuracy.
• Locate incident scenes and determine safest/ fastest routes.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies and procedures.
• Follow parameters/formats for service requests.
• Operate dispatch equipment as assigned.

Skills

Radio communication

English proficiency

Typing speed

Multitasking

Basic computer skills

EMS/dispatch experience

Education

High school diploma or equivalent

Job description

We are hiring 911 Emergency Dispatchers that function primarily as a call-taker telecommunicator and are responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Required Qualifications

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

#referralbonus

#hiring

#911

#dispatcher

#ruralmetro

Sign-On Bonus Payment Structure:

$1,500 upon completion of dispatcher training (typically 4 months)

$1,000 at 12 months of employment

$1,000 at 18 months of employment

$1,000 at 24 months of employment