911 Coordinator

Minnesota Department of Public Safety; Saint Paul (MN); On-site; USD 70,000 - 95,000; Full time

Job summary

Minnesota Department of Public Safety is seeking a 911 Coordinator to serve as a statewide liaison between ECN and 911 stakeholders. You will ensure timely information sharing, foster collaboration, and support Next Generation 911 implementations across PSAPs.

You will work in a defined geographic region to build relationships, create trust, align goals, and facilitate communication among PSAP managers, sheriffs, police and fire chiefs, county commissioners, and other partners.

Qualifications

• Knowledge of 911 call-taking processes and technology.
• Demonstrable skills in building consensus, project management, and internal/external communications.
• Knowledge of 911 statutory and FCC regulatory environment.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities
• Associate's degree in criminal justice, Information Technology or a closely related field may substitute for six (6) months experience and bachelor's degree in criminal justice, Information Technology or a closely related field may substitute for one (1) year of experience.

Responsibilities

• Serve as liaison between ECN and 911 stakeholders across the state.
• Ensure accurate and timely information sharing.
• Foster collaboration and support NG911 implementation as it applies to PSAPs.
• Build relationships and facilitate communication between ECN and stakeholders including PSAP managers, sheriffs, police/fire/EMS chiefs, county commissioners, and other stakeholders.

Skills

911 call-taking processes

Consensus building

Project management

Internal/external communications

Diversity and inclusion

Education

Associate's degree in criminal justice IT or related field

Bachelor's degree in criminal justice IT or related field

Job description

The 911 Coordinator will serve as a liaison between ECN and 911 stakeholders across the state. They are responsible for accurate and timely information sharing, fostering collaboration, and supporting the implementation of Next Generation 911 as it applies to PSAPs. The employee will work in an assigned geographic area/region to build relationships, create trust, align goals, and facilitate communication between ECN and stakeholders including PSAP managers, sheriffs, police/fire/EMS chiefs, county commissioners, and other stakeholders.

Minimum Qualifications

Three (3) years of professional experience that includes:

• Knowledge of 911 call-taking processes and technology.
• Demonstrable skills in building consensus, project management, and internal/external communications.
• Knowledge of 911 statutory and FCC regulatory environment.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities
• *Associate's degree in criminal justice, Information Technology or a closely related field may substitute for six (6) months experience and bachelor's degree in criminal justice, Information Technology or a closely related field may substitute for one (1) year of experience.

Preferred Qualifications

• Experience as a manager/administrator/supervisor of a PSAP.
• A background in working with senior leaders and elected individuals.
• Certification as an ENP (Emergency Number Professional) and/or other certifications recognized by NENA or APCO.
• 5 years of experience working in a PSAP/911 emergency communications center or in a public safety position that provides support and/or oversight of a 911 emergency communications center.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

This position requires successful completion of the following:

• Criminal history
• Reference check
• Driving record check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.