911 Communications Dispatcher

Marathon County Public Library; United States; On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

County Benefits

Job summary

Marathon County seeks a dedicated Public Safety Dispatcher to receive, evaluate, and act on information for emergency response across a multi-agency 911 system. You will coordinate with police, fire, and EMS, dispatch units, and relay critical information under pressure.

The role requires calm, clear communication, and the ability to multi-task in stressful situations. Prior dispatch or emergency response experience is preferred, with weekend and holiday scheduling realities noted.

Qualifications

• High school graduation or equivalent and the ability to speak clearly, remain calm in stressful situations, and perform multi-task responsibilities required.
• Related education, training, and certifications (CPR, First Responder, TIME) desired.
• 911 emergency dispatch, EMT, First Responder, fire department, related dispatch/military/customer service, or other related experience also desired.
• Ability to speak Hmong or Spanish helpful.

Responsibilities

• Operates an enhanced 911 multi-agency system to do computer aided dispatch of patrol, fire, and ambulance units throughout Marathon County.
• Receives requests for emergency assistance and/or complaints from the public; dispatches patrol officers and/or originates calls for emergency services such as fire, ambulance, wreckers, etc.
• Issues local weather watches and/or warnings in response to inclement weather information received from the National Weather Service or certified weather spotters.
• Dispatches proper emergency services for surrounding communities.
• Operates console for non-administrative radio traffic plus the general Sheriff's Department phone system; relays messages to proper personnel or provides necessary information.
• Operates TIME system for Department of Transportation, Crime Information Bureau, and National Crime Information Center.
• Utilizes computerized business security files and phone lists and makes required changes on service area maps as needed.
• Develops solutions to work issues that add value for our customers.
• Participates in establishing professional development goals that are supportive of broader County goals.
• Maintains regular and predictable attendance; works extra hours as required.
• Performs related work as required.

Skills

Calm under pressure

Clear communication

Multitasking

Spanish helpful

Hmong helpful

Education

High school diploma

CPR certification

First Responder training

TIME certification

Job description

Job Posting End Date: Worker Sub-Type: Regular Scheduled Weekly Hours: 39.38

POSITION SUMMARY

Key position responsible for receiving, evaluating and acting upon information and requests concerning public safety and law enforcement. Works with computer-aided equipment and a multi-agency enhanced 911 system to dispatch law enforcement, ambulance, and fire services throughout Marathon County. Employees work 11.25 hour shifts with every other Friday, Saturday and Sunday off. This schedule is subject to change based on department needs. All work schedules include weekends and some holidays.

QUALIFICATIONS

• High school graduation or equivalent and the ability to speak clearly, remain calm in stressful situations, and perform multi-task responsibilities required.
• Related education, training, and certifications (CPR, First Responder, TIME) desired.
• 911 emergency dispatch, EMT, First Responder, fire department, related dispatch/military/customer service, or other related experience also desired.
• Ability to speak Hmong or Spanish helpful.
• Possess a good reputation and background that will withstand pre-appointment investigation.
• Candidates offered employment will be required to pass a hearing test, drug screen, and psychological assessment.

EXAMPLES OF WORK PERFORMED

• Operates an enhanced 911 multi-agency system to do computer aided dispatch of patrol, fire, and ambulance units throughout Marathon County.
• Receives requests for emergency assistance and/or complaints from the public; dispatches patrol officers and/or originates calls for emergency services such as fire, ambulance, wreckers, etc.
• Issues local weather watches and/or warnings in response to inclement weather information received from the National Weather Service or certified weather spotters.
• Dispatches proper emergency services for surrounding communities.
• Operates console for non-administrative radio traffic plus the general Sheriff's Department phone system; relays messages to proper personnel or provides necessary information.
• Operates TIME system for Department of Transportation, Crime Information Bureau, and National Crime Information Center.
• Utilizes computerized business security files and phone lists and makes required changes on service area maps as needed.
• Develops solutions to work issues that add value for our customers.
• Participates in establishing professional development goals that are supportive of broader County goals.
• Maintains regular and predictable attendance; works extra hours as required.
• Performs related work as required.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of approved principles and practices of law enforcement work plus applicable laws and ordinances.
• Ability to make immediate decisions in dispatching patrol units and handling complaints.
• Skill in exercising independent and appropriate judgment in emergency situations and act quickly and calmly in applying appropriate techniques.
• Ability to receive and disseminate information in a calm, clear, and accurate manner, particularly during highly stressful situations.
• Ability to deal courteously, yet firmly and effectively, with the public in both adversary and non-adversary situations.
• Ability to refer communications to proper personnel within the department.
• Ability to use a computer to accurately log law enforcement, emergency, and non-emergency administrative radio communications plus telephone calls.
• Ability to operate computer-aided dispatch equipment, teletype, switchboard, and computer terminal.
• Understands the County's and department's mission, core values, plans, and priorities for the future.
• Ability to contribute to a positive work culture that fosters excellent customer service and teamwork.

COMPENSATION

• Initial Hire Rate: $27.61/hour
• Candidates with prior experience may qualify for lateral entry up to $29.01
• Also provided is our comprehensive employee benefits package: County Benefits

SELECTION PROCEDURE

The selection of successful candidates may be made by assessment of related education and experience, criminal record check, oral interview, extensive background investigation including fingerprint check, review of references, and/or other job-related selection procedures.

Candidates who are offered employment will be required to satisfactorily complete a hearing examination, psychological assessment, and drug screen paid for by the County.

Special Accommodations

Marathon County will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the Employee Resources Department office or phone [phone] to request special accommodations prior to the application deadline.

Notice to Applicants

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations, and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the County not provide access to this information. If you choose not to have this information become a public record, you must make such a request in writing to the Employee Resources Department. If you become a finalist for the position, your identity may be disclosed as required by law.

Marathon County was officially established in 1850 and is the largest of Wisconsin’s 72 counties today. Centrally located, Marathon County is easy to find, but with 1,584 square miles of natural beauty set in the Wisconsin River Valley, it is hard to leave. Marathon County has a population of 137,958 including the Wausau metropolitan area of 70,000. Marathon County offers a combination of big city amenities with the look and feel of the great north-woods, surrounded by hills, lakes, and rivers; complete with small town hospitality. Our community takes pride in its natural beauty, abundant recreation opportunities, quality education, healthcare, diversity, industry, and overall quality of life. Whether you enjoy fishing, boating, biking, swimming, hiking, cross country or downhill skiing, snowmobiling, ATVing, camping, or anything in between, Marathon County is the place to be! In fact, Wausau and Central Wisconsin was voted as The BEST Place in Wisconsin for Outdoor Activities by the readers of Wisconsin Trails magazine. In addition to four seasons of recreation, Marathon County also has a thriving arts community, events and festivals, an active nightlife scene, diverse dining options, and a convenient regional airport.

Basecamp Greater Wausau offers eligible out-of-state professionals a $10,000 relocation grant and additional benefits to help them build a life in the Greater Wausau region. The Greater Wausau Prosperity Partnership (GWPP) is facilitating the program in collaboration with regional project partners.

Marathon County is an Equal Opportunity Employer committed to diversity. All qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information or protected veteran status.