911 Call Taker - Make a Difference

National Public Safety Careers; Texas; Presencial; USD 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Continued training

Resumo da oferta

National Public Safety Careers is seeking a qualified 911 Call Taker to join the emergency communications team in Texas. You will answer incoming calls, confirm locations, gather essential details, and relay information to dispatchers in a high-stakes environment.

Successful candidates typically hold a high school diploma or equivalent, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures and maintain caller privacy during stressful

Qualificações

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety can be helpful but not required.

Responsabilidades

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Assist distressed callers with essential information.

Conhecimentos

Listening

Typing

Verbal communication

Follow procedures

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Position Details

Duty Location:
{airport_name}, Wellborn, TX

Employer:
The hiring emergency communications agency identified in the official vacancy

Pay:
{salary_min}–{salary_max} per year

Schedule:
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Appointment Type:
{appointment_type}

Who May Apply:
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Application Deadline:
{closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.