911 Call Taker

Public Safety Dispatch Network; Kathleen (FL); Presencial; USD 38.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Kathleen, FL is seeking a dedicated 911 call-taker to answer incoming emergency lines, verify locations, and enter details into dispatch software. You will work on critical calls and support responders with precise information.

Applicants should have strong listening skills, clear verbal communication, accurate typing, and the ability to follow structured procedures. Some vacancies may train on the job, with shifts including nights and weekends.

Formación

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Some vacancies may accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software and systems.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers within training.
• Utilize language-access resources when needed.

Conocimientos

Excellent communication

Active listening

Accurate typing

Verbal communication

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

Position Details

• Duty Location: {airport_name}, Kathleen, FL
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• health insurance
• retirement contributions
• paid leave
• employee-assistance programs
• continuing training

Availability depends on the employer, appointment type, and work schedule.