911 Call Taker - Make a Difference

National Public Safety Careers; Luverne (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers seeks a call taker for an emergency communications role in Hills, MN. You will respond to incoming calls, verify incident details, and relay information to dispatch teams with accuracy and composure.

The position requires a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training will cover call-taking and certifications, with a focus on caller privacy.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and verbal communication skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Help distressed callers focus on essential questions and instructions.
• Follow language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Clear verbal communication

Accurate typing

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Position Details

• Duty Location: {airport_name}, Hills, MN
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}-{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcementSuccessfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.