911 Call Taker I

austintexas; Austin (TX); On-site; USD 24,000 - 27,000; Full time

Job summary

City of Austin is hiring a 911 Call Taker I to provide emergency communications support. You will operate 911 equipment, determine incident details, enter information into the CAD system, and route calls to the appropriate dispatcher in a fast-paced environment.

Starting wages are competitive with the City of Austin benefits, with training, CJIS background checks, and certifications required. The role includes shift work across 8/10/12-hour schedules.

Qualifications

• Graduation from an accredited high school or equivalent.
• Must obtain TCOLE certification within one year of employment.
• Must obtain TCIC/NCIC certification within six months of employment.

Responsibilities

• Operate 911 communications equipment to monitor and determine nature of requests.
• Determine location and agency involvement for each incident.
• Receive and handle calls, transfer to dispatcher as needed.
• Enter incident data into the CAD system accurately.
• Route non-emergency calls to appropriate personnel.

Skills

Emergency communications

Data entry

Call handling

Multi-tasking

Computer skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD)

TCIC/NCIC databases

Job description

Job Description:

911 Call Taker I

Purpose:

Under close supervision, this position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units for emergency and police services and entering accurate and concise data into the Computer Aided Dispatch computer system.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Operates 911 communications equipment to monitor and determine the exact nature of each request for service.

• Determines location and agency involvement of each incident as required.

• Receives, answers, and handles calls from citizens requesting assistance, and transfers to respective dispatcher as dictated by the situation and mandated in the department directives to respond to safety needs of citizens.

• Determines nature of complaint and alarm and code them for computer input.

• Enters incident data in computer, on appropriate form, or relays calls to appropriate personnel.

• Routes non-emergency calls to appropriate personnel and/or agency.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the operations of a Police Emergency Communications Center.

• Skill in oral and written communication.

• Skill in handling conflict and uncertain situations.

• Skill in handling multiple tasks and prioritizing.

• Skill in using computers and related software applications.

• Ability to work in close quarters and to wear a telephone headset.

• Ability to apply telephone interviewing techniques.

• Ability to quickly and accurately obtain appropriate information.

• Ability to learn and communicate medical emergency pre-arrival instructions (EMD).

• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications:

• Graduation from an accredited high school or equivalent.

Licenses and Certifications Required:

• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC/NCIC certification within six (6) months of employment.

Notes to Candidate:

Salary $24.76 – $26.83 per hour

Location 5010 Old Manor Rd. (CTECC), Austin, TX 78723

Days and Hours Shift work – varies. Work hours consist of 8-hour, 10-hour, and 12-hour shifts. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour a day, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work are required.

https://www.austintexas.gov/department/apd-911-emergency-communications

Starting salary with no experience is $24.76/hr. Employees with previous experience may advance to 911 Call Taker II after six (6) months. If they meet the minimum qualifications, with a 5% pay increase when all requirements are fulfilled.

* $150/month First Responder Pay *(once licensed)

Must pass the State mandated exam to obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one (1) year of employment.

Must be able to obtain TCIC/NCIC certification within six (6) months of employment.

Regarding your application:

• A detailed and complete employment application is required to help us better evaluate your qualifications. A resume WILL NOT substitute for a complete employment application. Please verify the employment history dates on your resume exactly match the online application.

• Certification or the ability to type at least 35 net words per minute is required.

• Applicants will also be administered a skills assessment test.

• In compliance with the Texas Commission on Law Enforcement, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate – U.S. Passport – U.S. Passport Card – Certificate of Citizenship – Certificate of Naturalization.

• Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.

• Employees will be in training status for 10-12 weeks.

CBI: Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please click here to find more information.

Secondary Employment: All Austin Police employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• APD must review all secondary employment.

• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with APD, as well as current APD employees considering Secondary employment.

Benefits: Working with the Austin Police Department provides a number of health and welfare benefits, such as medical, paid leave time, retirement plan, training opportunities and more.

Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin coa-driver-safety-standards.pdf you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Important Note to Applicants: Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO/AA statement: The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.

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