911 Call Taker

Public Safety Dispatch Network; Town of Granville (NY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a diligent 911 Call Taker to answer emergency and non-emergency lines, verify location data, and document details for rapid response. You will use dispatch software to log information and coordinate with responders, following standardized procedures under supervision.

The role requires strong listening, accurate typing, and clear communication. Training and required certifications support effective, safe call handling in a 24/7 public safety environment.

Qualifications

• High school diploma or equivalent required; previous call-taking or dispatch experience helpful but not always required.
• Strong listening and comprehension abilities; accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure in a public safety environment.

Responsibilities

• Answer incoming emergency calls and trace caller information.
• Confirm incident location, callback details, and essential data.
• Use approved questions to determine nature and urgency of incidents.
• Enter data into call-processing software accurately and promptly.
• Transmit incident information to the appropriate dispatch function without delay.
• Provide caller instructions within training and policy.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

911 Call Taker Opportunities in Granville

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Position Details

• Duty Location: {airport_name}, Granville, NY


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.