911 Call Taker

National Public Safety Careers; Hanaford (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking a 911 Call Taker for Logan, IL. You will answer incoming emergency and nonemergency calls, verify locations, collect callback information, and enter details into dispatch software to guide responders.

Applicants typically hold a high school diploma or GED, with strong listening, typing, and verbal communication skills. Training and certifications are provided, with health insurance and retirement benefits for eligible staff.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Prev. customer service or call-center experience may be helpful for dispatch roles.
• Effective listening, accurate data-entry, and clear communication are essential and validated by assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Tools

Dispatch software

Call-taking systems

Job description

Duty Location:

{airport_name}, Logan, IL

Employer:

The hiring emergency communications agency identified in the official vacancy

Pay:

{salary_min}–{salary_max} per year

Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

{closing_date}

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages.

• Listening comprehension and accurate data-entry practice
• Resume and application support
• Customer communication and interview preparation
• Job-search tools and candidate support
• Start preparing for 911 Call Taker opportunities in Logan.