911 Call Taker

Regional 911 Intake Solutions; Fox (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated Call Taker to answer emergency and nonemergency lines in Fox Valley, IL. You will verify locations, collect caller information, and determine urgency using standardized questions. Training leads to proficiency in call-processing systems.

Applicants should have a high school diploma or equivalent, strong listening and data-entry skills, and the ability to work rotating shifts, including nights and weekends. Benefits vary by appointment.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong listening skills and ability to follow structured procedures are essential.
• Good typing speed with accuracy and clear verbal communication are needed.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and nature of the situation.

Skills

Active listening

Accurate typing

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Position Details

• Duty Location: {airport_name}, Fox Valley, IL
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluationsObtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee-assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process

• Call-taker hiring-process guidance
• Listening comprehension and accurate data-entry practice
• Resume and application support
• Customer communication and interview preparation
• Job-search tools and candidate support