911 Call Taker

Public Safety Dispatch Network; Rainsville (NM); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

Public Safety Dispatch Network is seeking a qualified candidate to operate as a 911 call taker in a high-demand public safety environment. The role requires accurate data entry, patient listening skills, and calm communication to gather critical information and initiate appropriate dispatch actions.

Responsibilities include verifying locations, documenting caller information, and using dispatch software to relay details to responders.

Formación

• Requires high school diploma or equivalent; customer service or call-center/dispatch exposure beneficial.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Assessments and background checks will be determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Conocimientos

Listening comprehension

Accurate typing

Verbal communication

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Position Details

• Duty Location: {airport_name}, Rainsville, NM


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.