911 Call Taker

Regional 911 Intake Solutions; Clinton (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Clinton, OK seeks a Call Taker to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role supports rapid information flow to dispatch teams and ensures caller privacy and safety instructions are followed.

Applicants should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications are required, with rotating shifts and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful, some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing

Active listening

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Position Details

• Duty Location: {airport_name}, Clinton, OK
• Employer: The hiring emergency communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements
• Complete required background checks and hiring assessments
• Complete additional screening identified in the announcement
• Successfully complete call-taking training and performance evaluations
• Obtain applicable certifications within the required timeframe
• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

Benefits for eligible employees may include health insurance, retirement contributions, paid leave, employee‑assistance programs, and continuing training. Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

• Call‑taker hiring‑process guidance
• Listening comprehension and accurate data‑entry practice
• Resume and application support
• Customer communication and interview preparation
• Job‑search tools and candidate support

Start preparing for 911 Call Taker opportunities in Clinton.