911/311 Mission-Critical IT Tier II Support

RIZEUP TECHNOLOGY TRAINING LLC; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

RIZEUP TECHNOLOGY TRAINING LLC is seeking a Tier II IT support technician to maintain operation of 911/311 critical systems, including workstations, CAD, and vehicle IT deployments. You will troubleshoot issues, image devices, and coordinate with vendors to prevent outages.

The role focuses on incident resolution, asset management, and end-user support within a government-oriented IT environment, with a 2 PM–Midnight shift.

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• Experience providing Tier II IT support for critical applications.
• Familiarity with patching, OS upgrades, and security coordination.

Responsibilities

• Provide Tier II IT support for 911/311 operations, troubleshooting workstations and software updates.
• Imaging, configuring, and maintaining mobile devices and vehicle-mounted IT hardware.
• Monitor and escalate network and system performance to prevent service disruption.
• Use ServiceNow to track, update, and close IT tickets per SOPs.
• Coordinate with OCTO and external partners on security patches and firewall changes.
• Assist deployment of new hardware and applications and support end users.

Skills

Tier II IT support

Troubleshooting

Imaging devices

ServiceNow

Networking

Education

Bachelor’s degree in IT or related field or equivalent experience

Tools

ServiceNow

Toughbooks

Routers

Mobile VPN

CAD

Job description

RIZEUP TECHNOLOGY TRAINING LLC is seeking a Tier II IT support technician to maintain operation of 911/311 critical systems, including workstations, CAD, and vehicle IT deployments. You will troubleshoot issues, image devices, and coordinate with vendors to prevent outages.

The role focuses on incident resolution, asset management, and end-user support within a government-oriented IT environment, with a 2 PM–Midnight shift.