9-1-1 Telecommunicator

City of San Marcos; San Marcos (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Shift differential for evening/midnig​

CritiCall test waiver

Starting pay $26/hr

Sign-on bonuses: $5,000 (TCOLE) / $2,5

Job summary

City of San Marcos is seeking a 911 Telecommunicator to answer emergency and non-emergency calls, dispatch responders, and maintain communication with callers and field personnel. You will operate CAD, radio, and critical databases to support police, fire, and EMS teams.

The role requires a high school diploma, 1 year in dispatch or related work, and the ability to pass a skills test. You must obtain a TCOLE Telecommunicator License within one year and be available for nights/weekends.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in emergency dispatch or related fields.
• Must pass a skills test demonstrating computer proficiency, data entry accuracy, decision-making, and stress management.
• Must obtain a TCOLE Telecommunicator License within one year of employment.

Responsibilities

• Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions.
• Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.
• Access confidential law enforcement databases (TCIC/NCIC/TLETS/NLETS) to process inquiries and enter data.
• Coordinate mutual aid and maintain contact with internal and external agencies during emergencies.
• Operate CAD, multiline phone systems, and emergency radio channels.

Skills

Emergency dispatch

Customer service

Call center

Stress management

Multitasking

Calm under pressure

Education

High school diploma

TCOLE Telecommunicator license within 1 year

San Marcos 911 Telecommunications Training Program

Tools

CAD

TCIC/NCIC/TLETS/NLETS

Multiline phone systems

Emergency radios

Job description

• $5,000 for TCOLE-licensed Telecommunicators
• $2,500 for all other qualified applicants
• Shift differential for evening and midnight shifts
• CritiCall test waiver for experienced 9-1-1 Telecommunicators
• $26/Hour starting pay
• Additional hourly compensation offered for candidates with recent, directly related experience

The 911 Telecommunicator plays a vital role in public safety by answering emergency and non-emergency calls, dispatching appropriate response units, and maintaining communication with callers and field personnel. This position requires strong multitasking skills, calm decision-making under pressure, and a commitment to serving the community with professionalism and care. Telecommunicators operate specialized equipment and databases to support police, fire, and EMS operations and serve as a critical link between the public and emergency services.

ESSENTIAL FUNCTIONS

The following list highlights the main responsibilities of this position.While it covers the core tasks, it may not include every duty that could be assigned.Employees may be asked to take on other responsibilities as needed to support the team and department.

• Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.
• Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.
• Access and operate confidential law enforcement databases (e.g., TCIC, NCIC, TLETS, NLETS) to process inquiries and enter data.
• Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.
• Serve as the after-hours contact for various city departments and external service providers (e.g., TXDOT, utility companies).
• Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.
• Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.
• Make outgoing calls as needed (e.g., towing services, air ambulance).
• Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.
• Maintain working knowledge of city geography, landmarks, and emergency service zones.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• One year of experience in emergency dispatch or related fields such as customer service or call centers.
• Must pass a skills test demonstrating computer proficiency, data entry accuracy, decision-making, and stress management.
• Must obtain a TCOLE Telecommunicator License within one year of employment (includes CPR, Basic Telecommunicator Licensing, TDD/TTY, and field training).
• Must complete all modules of the San Marcos 911 Telecommunications Training Program within the designated timeframe.
• Valid Texas Driver’s License with an acceptable driving record within three months of hire.
• Must be a U.S. citizen at time of hire.
• Must be available to work nights, weekends, holidays, and overtime as needed.

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work in a 24/7/365 emergency communications environment.
• Strong verbal and written communication skills.
• Ability to interpret and relay information quickly and accurately in emergencies.
• Proficiency in managing multiple computer systems and emergency communication devices.
• Ability to maintain positive working relationships with colleagues, other departments, and the public.

PHYSICAL DEMANDS

This position requires frequent sitting, hearing, and visual use. Occasional tasks may include bending, twisting, and reaching. Rarely, lifting up to 45 pounds and exposure to infectious diseases or extreme weather may occur.

WORK ENVIRONMENT

Work is performed in a secure communications center with limited breaks and high-stress situations. Telecommunicators are considered essential staff and must report during emergencies. This is a safety-sensitive position and may require physical testing for licensing.