9-1-1 Emergency Communication Specialist

Bell County, Texas; Detroit (MI); On-site; USD 30,000 - 33,000; Full time

Job summary

Bell County in Central Texas is hiring a Communications Dispatcher to handle emergency and non-emergency calls, coordinate with police, fire, and EMS, and perform data entry into dispatch systems. The role involves shift work, training new staff, and ensuring safety across units.

Qualifications include a high school diploma or GED and a valid driver’s license. Licenses and certifications such as Telecommunicator, TLETS, TCIC/NCIC, CPR, TCOLE 1080, and TTY/TDD are required within specified time

Qualifications

• Requires high school diploma or GED.
• Must hold a valid driver's license with acceptable driving record.
• Licenses/certifications: Telecommunicator, TLETS, TCIC/NCIC, CPR, TCOLE 1080, TTY/TDD.

Responsibilities

• Answers multiple lines and assesses calls; enters data for dispatch.
• Acts as lead shift worker during supervisor absence and trains new staff.
• Maintains clear communication over law enforcement, fire, EMS radio channels.
• Enters/retrieves data in TCIC/NCIC, CAD, and in-house systems.
• Performs background checks and inquiries on licenses, warrants, and records.

Education

High School diploma or GED

Job description

Come work at a place where we strive to promote and create a safe community. We take pride in living and working in Central Texas and are looking for exceptional talent to join our team.

Job Description

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Answers multiple telephone lines; assesses incoming emergency and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
• Assists with shift activity; informs adjacent shifts of calls/activities affecting them; acts as lead shift worker during absence of supervisor; assists with training new dispatchers and with preparing daily dispatch personnel assignments; schedules training.
• Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
• Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are requested/required.
• Maintains officers', fire, EMS, and other responding units' activities status at all times to ensure safety of personnel involved including those working accidents, fires, hazardous incidents and breaks.
• Enters/retrieves a variety of data into/from TCIC/NCIC, CAD (Computer Aided Dispatch), and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service.
• Performs computer background checks on criminals; peruses records for stolen pawn shop tickets; handles inquiries on driver's licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
• Operates telecommunications device for the deaf; issues case and assigns warrant numbers; performs pager, phone, and/or radio knock out tests as required.
• Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
• Maintains assorted logs detailing daily activity including wrecker service, warrants, dispatching, message, and TCIC/NCIC entries/retrievals of information.
• Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation.
• Performs related work as required.

Minimum Education and Experience Requirements

Requires High School graduation or GED equivalent

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

None.

Special Certifications and Licenses

Must possess and maintain a valid state driver’s license with an acceptable driving record. Applicants must have the ability to successfully complete required licenses and/or certifications upon employment and maintain these during their employment. Paid training will be provided to assist the applicant in successfully obtaining these licenses and/or certifications once they are employed:

• Texas Commission on Law Enforcement Telecommunicator license within 12 months of employment
• Texas Law Enforcement Telecommunications System (TLETS)
• Texas Crime Information Center (TCIC)
• National Crime Information Center (NCIC) full access certifications
• Nationally recognized CPR certification
• TCOLE 1080 Basic Telecommunicator Course
• TTY/TDD training
• Americans with Disabilities Act Compliance

ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Starting pay for this position is currently $22.61/hr.

Work Shift

Bell County is an Equal Opportunity Employer, please see our EEO policy located at the Historic Courthouse, 3rd Floor, in downtown Belton.

Mission Statement

The government of Bell County, Texas exists to promote and sustain a superior quality of life in Central Texas. In partnership with our communities and citizens, we pledge to deliver cost-effective services in a personal, responsive, and innovative manner.

The Government of Bell County Values

• Public Safety for all citizens
• Responsibility and accountability
• People as our most important resource
• Achievement of positive solutions to every problem
• Positive liaisons with local government organizations
• A county that is renowned for its beauty and cleanliness
• Taking pride and achieving the highest quality in all we do
• An open, accessible government, where citizen involvement is vital
• Fairness, integrity, and trust as essential qualities of ethical governance
• Encouragement of progressive thinking through employee involvement and teamwork
• Citizens as customers, deserving the highest quality of services delivered by a local government.

Learn more about Bell County