886017-GOVERNMENT OPERATIONS CONSULTANT II - 40031053

State of Florida; Tallahassee (FL); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

State benefits

Career growth

Training opportunities

Job summary

FloridaCommerce seeks a Government Operations Consultant II to support the statewide Reconnect system for the Reemployment Assistance program. You will coordinate RA training, analyze issues, and collaborate with internal teams and vendors to improve service delivery.

As an internal agency role, you will guide management on programmatic policies, prepare reports, and ensure timely responses to inquiries while traveling as required.

Qualifications

• Knowledge of reemployment assistance law, rules, and procedures.
• Ability to collect, evaluate, and analyze data to improve operations.
• Ability to train others and present to groups.

Responsibilities

• Assist in coordinating statewide RA training and development of guides for RA operations.
• Analyze and resolve statewide RA training issues and concerns.
• Coordinate with vendor analysts and developers to validate business requirements.

Skills

Knowledge of RA law

Data collection & analysis

Verbal & written communication

Training & presentations

Problem solving

Travel readiness

Job description

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / CAREER SERVICE

POSITION LOCATION: TALLAHASSEE, FL (relocation benefits are not available for this position)

GOVERNMENT OPERATIONS CONSULTANT II

INTERNAL

This is an INTERNAL AGENCY EMPLOYMENT OPPORTUNITY

You must be currently employed by the FloridaCommerce to be considered for this position

www.floridajobs.org/

Your Specific Responsibilities

This position performs advanced level work independently under limited supervision of the Benefits Services Consultant-SES. This position will serve as a member of the RA Training Team located in the RA Contact Center-TLH responsible for administrative and consulting work involved in planning and assisting in the directing, training and operating of a statewide Reconnect system for the Reemployment Assistance (RA) program. Responsibilities include assisting in coordination and efficiency of administrative, programmatic and operational aspects of service delivery while providing liaison and consultant capabilities for the solution of operational and management problems.

Identifying, coordinating and providing statewide Reconnect training; development of guides and materials necessary to perform job duties; analyzing and making recommendations to resolve statewide RA training issues and concerns; and providing direction and guidance to RA management.

Within the Development, Support and Training Team, will work dual roles as a functional lead to coordinate and approve analysis, design work, and associated development responsibilities and work as a subject matter expert for additional functional areas. Work directly with vendor business systems analysts, designers, and developers to validate business system requirements.

Troubleshoot difficult cases in connection with all aspects of the reemployment assistance program, interact with claimants, employers, elected representatives, and resolve difficult issues involving the claims, tax and appeals process. Handle special or unusual problems. Resolve reemployment assistance cases of a particularly complex or unusual nature.

Review policy, procedures, and guidelines regarding the unemployment program. Aid in the interpretation of the Florida Reemployment Assistance Law and Federal Regulations pertaining to reemployment assistance. Provide guidance and counsel to management regarding problems and policies related to programmatic and operational issues and prepare recommendations that aid in the development of uniform policies, instructions, directives, and other procedures in regard to the reemployment assistance program. Assist in the development of solutions for programmatic operational problems.

Prepare letters and reports and develop statistical data. Ensure that timely and accurate responses are made to inquiries.

Required Knowledge, Skills, And Abilities

• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to train others and make presentations to a group.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to travel.

Qualifications

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required and must provide own transportation.

Preferred

• Preference will be given to applicants with at least four years of professional experience in a Reemployment Assistance or Workforce program.

Pay

$49,050.00

Our Organization And Mission

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

The Work You Will Do

Government Operations Consultant II is a highly responsible management and consulting work involved in planning and assisting in the directing, training, and operating of a statewide Reconnect system for the Reemployment Assistance (RA) program. Responsibilities include assisting in coordination and efficiency of administrative, programmatic and operational aspects of service delivery while providing liaison and consultant capabilities for the solution of operational and management problems.

The Difference You Will Make

You will assist in helping the agency ensure program integrity and assisting qualified Floridians who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

Where You Will Work

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid- sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee Is

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee State College (TSC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

( health, life, dental, vision, and other supplemental option )

• Retirement plan options, including employer contributions ( www.myfrs.com )
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program ( Eligibility required )
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

• We care about the success of our employees.
• We are always improving our technology, our tools, our customer’s experiences, and ourselves.
• A rewarding experience for reliable, compassionate, and professional employees.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.