885527-Internal-Commerce-SENIOR INFO TECH BUSINESS CONSULTANT - 40052016

Florida; Tallahassee (FL); On-site; USD 62,000 - 68,000; Full time

Job summary

FloridaCommerce seeks a Senior Information Technology Business Consultant in Tallahassee. You will bridge developers and business stakeholders, analyze requirements, and improve existing systems while mentoring team members to enhance refinement skills.

You will collaborate with the IT supervisor to uplift the entire Business Analyst team. The role emphasizes mentoring, training, and leading CoP activities, with focus on process improvement, stakeholder communication, and delivering actionable

Qualifications

• Understand technology and its users in solving problems.
• Excellent computer technical skills.
• Excellent research and organizational skills.
• Ability to communicate effectively verbally and in writing.
• Ability to grasp a situation quickly and re-engineer processes by listening to the stakeholder.
• Ability to graphically depict As Is and To Be concepts.
• Ability to think through problems using best practices.
• Ability to interact with a wide range of stakeholders and staff.
• Ability to simplify complex concepts into clear documents.

Responsibilities

• Finalize mentoring plans for assigned mentees and define mentoring actions.
• Define training plans for the team and conduct training sessions.
• Serve as first contact for Business Analysts regarding Connect system and processes.
• Lead the Community of Practice (CoP) and improve practices.
• Review and construct project plans to outline steps for customer applications.
• Refine and deliver requirements with developers, SMEs, and users.
• Collect and analyze business and technical requirements.
• Ensure project teams value customer service and meet deadlines.
• Consult with staff to identify problems and provide solutions.
• Develop process mapping to test procedures and quality standards.

Skills

Tech problem solving

Communication skills

Documentation

Stakeholder management

Process re-engineering

Requirements analysis

Mentoring

Training design

Independent work

Microsoft Office

HTML

UI/UX thinking

SQL

Scrum

TFS/ADO

Tools

HTML

Visio

PowerPoint

Excel

Word

Azure DevOps

TFS

SQL

Prototyping tools

Wireframing tools

Job description

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885527-Internal-Commerce-SENIOR INFO TECH BUSINESS CONSULTANT - 40052016

Date: Oct 13, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885527

Agency: Commerce

Working Title: 885527-Internal-Commerce-SENIOR INFO TECH BUSINESS CONSULTANT - 40052016

This position serves as a Senior Business Analyst position in the Division of Information Technology (IT). This position is responsible for serving as the liaison between the developers and business stakeholders. The incumbent will be required to analyze, plan, program, and evaluate the business needs of the stakeholders. The incumbent will also be required to evaluate user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, in addition to mentoring assigned team members with goal of improving their refinement knowledge and skills. The incumbent will be required to collaborate closely with the Supervisor to finalize and implement activities to achieve the goal of overall Business Analyst team skills and knowledge improvement.

• Under Supervisor guidance, finalizes mentoring plans for assigned mentees and defines mentoring plan of action including but not limited to regular refinement check ins, requirements documentation reviews and other mentee specific mechanisms defined in the mentoring plan.
• Under Supervisor guidance, defines training plans for the team, prepares specific training materials and holds training sessions.
• Serves as first point of contact for Business Analysts when there are questions regarding the Connect system, and Reemployment Assistance business processes.
• Leads the matured Business Analyst Community of Practice (CoP) by defining agendas, leading the meetings. Initiates discussion on potential improvement practices and other actions related to CoP support
• Participates in reviewing and constructing project plans to outline the steps required to develop the customer’s applications.
• Works with developers, Subject Matter Experts and other users to refine and deliver requirements in a timely manner.
• Collects and analyzes the business and technical requirements.
• Ensures that the project teams are aware of the importance of customer service and meeting the project deadlines.
• Consults with project staff and development team members to identify application problems and provide solutions.
• Develops and maintains process mapping documentation to test procedures and identify quality standards.
• Documents the current business processes (AS-IS) and the future desired business processes (TO-BE) to be used in both process improvement activities and requires gathering/analysis.
• Responsible for creating flow charts and/or diagrams to illustrate steps and to describe the logical operational steps of programs and systems.
• Other duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities:

• Understand technology and its users in solving problems
• Excellent computer technical skills
• Excellent research and organizational skills
• Ability to communicate effectively verbally and in writing
• Ability to grasp a situation quickly and re-engineer processes by listening to the stakeholder
• Ability to graphically depict ideas and concepts As Is and To Be
• Ability to think through problems and solving them through using problem solving best practices
• Ability to interact with variety of stakeholders, business subject area experts, to technical staff, to executive leadership and users of the systems the department uses of provision services (good customer relationship management skills)
• Ability to simplify complex concepts, processes and workflows, into simple, understandable documents (written or graphical)
• Ability to design training/ mentoring plans and apply them consistently
• Ability to work independently
• Knowledgeable in Microsoft Office (Excel, Word, Visio, PowerPoint)
• Knowledgeable in HTML
• Knowledgeable in wireframing, mockup, and prototyping tools
• Knowledgeable in Team Foundation Server (TFS) or Azure DevOps (ADO)
• Knowledgeable in relational databases and SQL application
• Knowledgeable in Scrum

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

This position is based in the Tallahassee office. It is a telework role with flexibility, not a remote position.

The selected candidate must have knowledge and experience supporting software development teams.

Preferred :

• Knowledge and Experience with the Reemployment Assistance Program
• At least 5 years Business Analysis experience
• IIBA certification
• PMP certification
• At least 1 year mentoring/training experience
• Scrum Experience and related certifications

Pay:

• $62,000-$68,000

Our Organization and Mission:

FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slow downs and natural disasters.

In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)

This position serves as a Senior Business Analyst position in the Division of Information Technology (IT). This position is responsible for serving as the liaison between the developers and business stakeholders. The incumbent will be required to analyze, plan, program, and evaluate the business needs of the stakeholders. The incumbent will also be required to evaluate user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, in addition to mentoring assigned team members with goal of improving their refinement knowledge and skills. The incumbent will be required to collaborate closely with the Supervisor to finalize and implement activities to achieve the goal of overall Business Analyst team skills and knowledge improvement.

The Difference You Will Make:

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must. As a member of the Division of Information Technology, you will help to support the Agency goals through providing affordable, reliable, effective, and secure technology services. You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

The Division of Information Technology provides its staff with access to resources and trainings provided by the following:

• Pluralsight
• CBT Nuggets
• Gartner
• Microsoft

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. T allahassee is a mid- sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources ( https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee State College (TSC).
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions ( www.myfrs.com )

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program(Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Highly skilled, professional environment

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.