851484 - OPS EMPLOYMENT PROGRAM SPECIALIST - 40099878

State of Florida; Tallahassee (FL); On-site; Full time

Job summary

The State of Florida is seeking an OPS Employment Program Specialist in Tallahassee, responsible for analyzing claims and providing oversight on overpayments. This position requires extensive knowledge in reemployment assistance law, customer focus, and offers potential for professional growth within a dynamic environment.

Benefits

Health insurance options

Professional work environment

Support for employee success

Qualifications

• Requires a Level 2 security background screening.
• Preferred: One year of professional experience in Reemployment Assistance and/or Workforce Services.

Responsibilities

• Review and analyze Fraud and overpayment determinations.
• Handle claims associated with CONNECT Workflow Queues.
• Provide testimony at appeals hearings.

Skills

Knowledge of reemployment assistance law

Ability to evaluate and analyze data

Ability to develop training materials

Ability to work independently

Ability to communicate effectively

Job description

851484 - OPS EMPLOYMENT PROGRAM SPECIALIST - 40099878

Working Title: 851484 - OPS EMPLOYMENT PROGRAM SPECIALIST - 40099878

OPS

POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

Employment Program Specialist

This position will be used for multiple vacancies

Under the general supervision of the Benefits Program Supervisor/Analyst, reviews and analyzes Fraud, Non-Fraud and Non-Monetary overpayment determinations in the Reemployment Assistance Program. This position requires the incumbent to be quality and customer focused; to assist in improving all work processes and to assist in meeting the missions and goals of the department. When necessary or requested, attend training and be willing to cross train to enhance knowledge, skills, and abilities.

Responsible for reviewing and handling claims associated with CONNECT Workflow Queues, Corrected Desk Pay Order (DPO’s), Employer Protest, Wage Credit Post Audit (UCO-2), phone calls, and associated mail daily.

Responsible for reviewing the appeals decisions to determine the appropriate actions needed as it relates to overpayment determinations. Set up overpayments, re-determine overpayments as needed including canceling overpayments.

Provides testimony at appeals hearings regarding overpayments as requested by the Office of RA Appeals or other hearing offices.

Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

Preferred :

• Preference will be given to those with one year of professional experience in Reemployment Assistance and/or Workforce Services.

Pay:

$20.70 per hour

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

The OPS Employment Program Specialist is a member of the Claims Processing team of the Division of Workforce Services.

This is a highly responsible position requiring extensive knowledge of the Reemployment Assistance Law and Department procedures. The person in this position is responsible for several complex programmatic functions performed within reemployment assistance relating to claimant eligibility and employer chargeability that have statewide applications. The person in this position may be responsible for processing Florida liable claims, providing claimant instructions and taking necessary actions relative to claims activities as a result of working with the Voice Response system. Professional work requiring not only extensive knowledge of the Reemployment Assistance Law, regulations, policies, and procedures, but also the ability to plan, organize and coordinate work assignments, and work cooperatively with others.

The Difference You Will Make:

DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work: Tallahassee is Florida’s Capital City and continues to grow attracting development and new business. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. DEO is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the Capitol. Each spring, the legislative session opens and people pour in to see the State perform its business. So regardless of what brought you here, being here will guarantee you an experience vibrant with entertainment, culture, and delight. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music and natural resources ( https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage options+

( Health, life, dental, vision, and other supplemental options )

* Highly skilled, professional environment

• We care about the success of our employees.
• We care about the success of our clients.
• We are always improving our technology, our tools, our customer’s experiences, and ourselves.
• A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

About the company

Florida (/ˈflɒrɪdə/, Spanish pronunciation:) is a state located in the southeastern region of the United States.

Notice

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