7Brew Shift Lead OH

Motley 7 Brew Llc; Strongsville (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Motley 7 Brew Llc in Strongsville, OH is hiring a Shift Lead to manage daily operations, ensure drink quality, and maintain our speedy, friendly service. You will oversee the on-shift crew, assist with training, and uphold our values while the manager is away.

The role requires hands-on leadership, the ability to motivate staff, handle payments at the POS, and knowledge of our recipes and procedures. Expect a fast-paced environment with a focus on customer connections and safe, clean standards.

Qualifications

• Previous management or leadership experience preferred.
• Ability to work a flexible schedule including early mornings and late nights.
• Capacity to stand for long periods and lift up to 50 pounds.
• Knowledge of food and beverage prep and safety practices.

Responsibilities

• Converse with customers to confirm drink orders and enter into POS.
• Be knowledgeable of all recipes and stand procedures.
• Oversee shift operations: drink quality, customer interaction, speed and energy.
• Train and develop team members; provide guidance and redirection when needed.
• Communicate with stand management about personnel, equipment, and inventory.
• Ensure safety, cleanliness, and sanitation standards are maintained.

Skills

Customer interaction

Team leadership

Cash handling

Communication

Job description

Position SummaryOur mission is to inspire a community of kindness through a revolutionary coffee experience. ShiftLeads of our brew crew are the valuable individuals that execute that mission every day. ShiftLeads report to their stand managers. A Shift Lead is responsible for managing the operations of ashift and leading the on-shift crew. A Shift Lead provides correction, encouragement, guidance, andredirection to the team throughout the shift to ensure the integrity of our values, product, andservice are maintained in the Manager’s absence. A Shift Lead exemplifies our values and cultureevery day (on or off the clock), and is a reliable, stable leader the team can lean on in stressfulsituations.Duties and Responsibilities• Can converse with customers to confirm their drink orders, and correctly keys them into ourpoint-of-sale system• Knowledgeable of all recipes and secret menu items• Knowledgeable of all stand processes and procedures• Take full responsibility for the operations and energy of the shift: drink quality, customerinteraction, speed, music, etc.• Make changes when necessary• Communicate with the stand management team about relevant developments in personnel, equipment,inventory levels, and operations• Assist the stand management team with the training and development of the team members• Can collect payments for orders and correctly count back change to the customer• Can prepare all drinks and premixes• Must always move with urgency, on the customer’s time• Stays productive and proactive throughout the entire shift, even when business is slow• Makes personal connections with customers every day through genuine interactions, warm smiles,and open and positive body language• Knows our menu and drink customizations inside and out; notices if a customer may not beordering what they truly want and will be able to help the customer identify and correctly ordertheir desired drink, offers suggestions and recommendations when appropriate• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kepthair/makeup). Dresses appropriately for their assigned positions• Is familiar with our shift change duties, checklists, and weekly chores.• Always clocked in and ready to work at their assigned position when their shift begins• Treats teammates and customers with respect and kindness• Maintains a safe and healthy work environment by following organizational standardsand sanitation regulationThe duties and requirements of this position may change from time to time. The Company and theiraffiliates reserve the right to add or delete duties and responsibilities at the discretion of itsowners/managers. This job description is intended to describe the general level of work beingperformed. It is not intended to be all-inclusive.Knowledge and Skill Requirements:• Ability to work a flexible schedule, which can include early mornings and late nights.• Follows company procedure for communicating time off requests.• Regularly works weekends and is available to work holidays if necessary.• Can create and maintain genuine, uplifting interactions.• Previous management or leadership experience preferred.• Work carefully and quickly with hot water and coffee, glass bottles, and dairyproducts.• Can work outside for prolonged periods, regardless of weather conditions.• Lift up to 50 pounds.• Work on their feet for several hours at a time.• Climb a ladder and use a step ladder.• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.• Safely walk in between and around cars in the drive through lane.• Safely use a utility knife.