7Brew Shift Lead GA

Motley 7 Brew Llc; Roswell (GA); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Motley 7 Brew Llc is seeking a Shift Lead to manage daily operations on the stand, ensuring drink quality, smooth service, and positive customer interactions. The role supports the stand team, upholds our hygiene and safety standards, and coordinates with management on shifting tasks and inventory.

The ideal candidate will lead with energy, communicate clearly, and provide training to staff, all while delivering fast, friendly service in a high-volume coffee environment.

Competenze

• Knowledge of all recipes and secret menu items.
• Ability to lead and motivate a shift.
• Able to handle cash and give correct change.
• Capable of training and guiding team members.

Mansioni

• Converse with customers to confirm drink orders and enter them into the POS.
• Maintain knowledge of recipes and secret menu items.
• Manage shift operations: energy, speed, quality of drinks, and customer interaction.
• Communicate relevant developments in personnel, equipment, inventory, and operations to stand management.
• Assist stand management with training and development of team members.
• Prepare drinks and premixes and handle payments with accurate change.
• Ensure urgent, friendly service and safe, clean work environment.

Conoscenze

Leadership

Customer service

Communication

Cash handling

Team training

Problem solving

Strumenti

POS system

Descrizione del lavoro

Position SummaryOur mission is to inspire a community of kindness through a revolutionary coffee experience. ShiftLeads of our brew crew are the valuable individuals that execute that mission every day. ShiftLeads report to their stand managers. A Shift Lead is responsible for managing the operations of ashift and leading the on-shift crew. A Shift Lead provides correction, encouragement, guidance, andredirection to the team throughout the shift to ensure the integrity of our values, product, andservice are maintained in the Manager’s absence. A Shift Lead exemplifies our values and cultureevery day (on or off the clock), and is a reliable, stable leader the team can lean on in stressfulsituations.Duties and Responsibilities• Can converse with customers to confirm their drink orders, and correctly keys them into ourpoint-of-sale system• Knowledgeable of all recipes and secret menu items• Knowledgeable of all stand processes and procedures• Take full responsibility for the operations and energy of the shift: drink quality, customerinteraction, speed, music, etc.• Make changes when necessary• Communicate with the stand management team about relevant developments in personnel, equipment,inventory levels, and operations• Assist the stand management team with the training and development of the team members• Can collect payments for orders and correctly count back change to the customer• Can prepare all drinks and premixes• Must always move with urgency, on the customer’s time• Stays productive and proactive throughout the entire shift, even when business is slow• Makes personal connections with customers every day through genuine interactions, warm smiles,and open and positive body language• Knows our menu and drink customizations inside and out; notices if a customer may not beordering what they truly want and will be able to help the customer identify and correctly ordertheir desired drink, offers suggestions and recommendations when appropriate• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kepthair/makeup). Dresses appropriately for their assigned positions• Is familiar with our shift change duties, checklists, and weekly chores.• Always clocked in and ready to work at their assigned position when their shift begins• Treats teammates and customers with respect and kindness• Maintains a safe and healthy work environment by following organizational standardsand sanitation regulationThe duties and requirements of this position may change from time to time. The Company and theiraffiliates reserve the right to add or delete duties and responsibilities at the discretion of itsowners/managers. This job description is intended to describe the general level of work beingperformed. It is not intended to be all-inclusive.Knowledge and Skill Requirements:• Ability to work a flexible schedule, which can include early mornings and late nights.• Follows company procedure for communicating time off requests.• Regularly works weekends and is available to work holidays if necessary.• Can create and maintain genuine, uplifting interactions.• Previous management or leadership experience preferred.• Work carefully and quickly with hot water and coffee, glass bottles, and dairyproducts.• Can work outside for prolonged periods, regardless of weather conditions.• Lift up to 50 pounds.• Work on their feet for several hours at a time.• Climb a ladder and use a step ladder.• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.• Safely walk in between and around cars in the drive through lane.• Safely use a utility knife.