7Brew Shift Lead OH

Anchor Point Management Group; Columbus (OH); On-site; USD 12,501 - 17,805; Full time

Job summary

Anchor Point Management Group is seeking a Shift Lead in Columbus, OH, responsible for managing shift operations while delivering exceptional customer service. The Shift Lead will guide the crew, ensure each customer has a pleasant experience, and maintain high standards in product quality and service.

The ideal candidate will have previous leadership experience, strong communication skills, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• Ability to work a flexible schedule.
• Previous management or leadership experience preferred.
• Lift up to 50 pounds.

Responsibilities

• Manage operations of the shift and lead on-shift crew.
• Communicate with management about operational developments.
• Ensure drink quality and customer interaction.

Skills

Customer service

Leadership

Flexibility

Attention to detail

Job description

Job Details

Location: 2118 N High - Columbus, OH 43201
Salary Range: $11.00 - $11.00 Hourly

Position Summary

Our mission is to inspire a community of kindness through a revolutionary coffee experience. Shift Leads of our brew crew are the valuable individuals that execute that mission every day. Shift Leads report to their stand managers. A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift to ensure the integrity of our values, product, and service are maintained in the Manager’s absence. A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations.

Duties and Responsibilities

• Can converse with customers to confirm their drink orders, and correctly keys them into our point-of-sale system
• Knowledgeable of all recipes and secret menu items
• Knowledgeable of all stand processes and procedures
• Take full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.
• Make changes when necessary
• Communicate with the stand management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assist the stand management team with the training and development of the team members
• Can collect payments for orders and correctly count back change to the customer
• Can prepare all drinks and premixes
• Must always move with urgency, on the customer’s time
• Stays productive and proactive throughout the entire shift, even when business is slow
• Makes personal connections with customers every day through genuine interactions, warm smiles, and open and positive body language
• Knows our menu and drink customizations inside and out; notices if a customer may not be ordering what they truly want and will be able to help the customer identify and correctly order their desired drink, offers suggestions and recommendations when appropriate
• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept hair/makeup). Dresses appropriately for their assigned positions
• Is familiar with our shift change duties, checklists, and weekly chores
• Always clocked in and ready to work at their assigned position when their shift begins
• Treats teammates and customers with respect and kindness
• Maintains a safe and healthy work environment by following organizational standards and sanitation regulation

Qualifications

Knowledge and Skill Requirements:

• Ability to work a flexible schedule, which can include early mornings and late nights.
• Follows company procedure for communicating time off requests.
• Regularly works weekends and is available to work holidays if necessary.
• Can create and maintain genuine, uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Lift up to 50 pounds.
• Work on their feet for several hours at a time.
• Climb a ladder and use a step ladder.
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.
• Safely walk in between and around cars in the drive through lane.
• Safely use a utility knife.