7a-3p Shift Front Desk Agent - Home2 Suites by Hilton

Home2 Suites by Hilton; Town of Queensbury (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Home2 Suites by Hilton is looking for a dedicated 7a-3p Shift Front Desk Agent in Queensbury, NY. In this role, you will be the first point of contact for guests, responsible for tasks ranging from checking in guests to managing reservations and ensuring a pleasant stay. This entry-level position offers flexible schedules, benefits, and opportunities for growth in the hospitality industry.

Benefits

Flexible schedule

Paid time off

$40.00 Hilton Hotel rooms benefit

Money bonuses in summer

Qualifications

• Experience as a Hotel Front Desk Agent or similar role is preferred.
• Understanding of travel planning websites like Booking.com and TripAdvisor.
• We train!

Responsibilities

• Register guests and manage reservations.
• Respond to clients’ complaints professionally.
• Perform check-in and check-out tasks.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Education

Degree in hotel management

Job description

7a-3p Shift Front Desk Agent - Home2 Suites by Hilton

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7a-3p Shift Front Desk Agent - Home2 Suites by Hilton

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We are looking for a Hotel Front Desk Agent at 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. 92 rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 7a-3p
• $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.00 a name mention cash!
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
  
  

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• We train!
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
  
  

Job Types: Full-time, Part-time

Salary: $17.00 per hour

Benefits

• Flexible schedule
• Paid time off
  
  

Schedule

• 8 hour shift
• Holidays
  
  

Experience

• We train! Bring the smile!
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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