776 - Koons Volvo White Marsh - Service Manager

Asbury; White Marsh (MD); On-site; USD 100,000 - 300,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock awards

Health insurance

401k with company match

Employee discounts on parts andservice

Job summary

Asbury is seeking an Automotive Service Manager to oversee the service department, drive operational success, and lead a team of technicians, service advisors, and support staff. You will manage schedules, budgets, and parts coordination to ensure timely service and optimal customer experience.

The role emphasizes strong customer service, leadership, and the ability to grow the fixed operation with a focus on safety and efficiency in a fast-paced automotive environment.

Qualifications

• 3+ years as automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience required.
• Ability to manage a fast-paced work environment.
• Must pass pre-employment background and drug screen.

Responsibilities

• Oversee the service department operations and drive profitability.
• Manage technicians, service advisors, call center, lot attendants, and shuttle drivers.
• Forecast goals and objectives for the department and strive to meet them.
• Coordinate with Parts Manager to ensure timely parts for internal jobs.
• Maintain CSI and grow fixed operation through effective leadership.
• Recruit technicians in partnership with technical schools.

Skills

Team management

Customer service

Communication skills

Leadership

Training and development

Problem solving

Sales/CSI focus

Tools

CDK or other automotive software

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The primary responsibilityof the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asburys specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Otherdutiesto be determined bymanagement
• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay (annual salary $100,000-$300,000)
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities