7060 - Client Services Manager

Symbia Logistics; Sparks (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Symbia Logistics, located in Sparks, NV, is seeking a Client Account Manager. The ideal candidate will be responsible for managing client relationships and ensuring operational efficiency while adopting a proactive, problem-solving approach.

This role requires strong logistics knowledge, excellent communication skills, and the ability to collaborate effectively with various teams. The position offers an opportunity to work with diverse industries and contribute to innovative supply chain solutions.

Qualifications

• Strong understanding of 3PL operations and logistics.
• Excellent communication and outstanding organizational skills.
• Experience in full account management and contract negotiation.

Responsibilities

• Act as an ambassador for clients and the Operations Team.
• Identify issues and present viable solutions.
• Build and maintain robust client relationships.

Skills

3PL operations understanding

Communication skills

Organizational skills

Problem-solving ability

Data-driven mindset

Cross-functional collaboration

Startup mentality

Job description

Job Details

Job Location: Symbia Fulfillment Services of NV – Sparks, NV 89437

CLIENT ACCOUNT MANAGER

Overview

Symbia Logistics is a best‑in‑class supply chain partner focused on omni and multi‑channel distribution and fulfillment services. We serve popular industries such as apparel, consumer goods, cosmetics, food & beverage, sporting goods, and pet supplies. Our mission is to deliver exceptional service and experience to both our clients and our teams, creating a "Supply Change" movement through practical 3PL solutions.

Responsibilities

• Act as an ambassador, serving as a strong voice for our clients and the Operations Team.
• Take on a problem‑solving role, identifying issues and presenting viable solutions for team approval or refinement.
• Build and maintain robust client relationships, overseeing full account management, billing, and contractual needs.
• Ensure timely task completion while maintaining a normal work schedule; be willing to meet deadlines when necessary.
• Quote special projects and guarantee profitability based on time studies and data analytics.
• Participate in client meetings to gather feedback and act on appropriate steps.
• Collaborate with Project Managers and Operations for special projects, contract variances, SLA compliance, and more.
• Work with Operations and Information Systems to onboard new clients and implement software changes, contract terms, etc.
• Identify, mitigate, and manage chargebacks accurately and promptly.
• Plan with Operations for special projects or swings in order volume.
• Adopt a start‑up mentality and perform hands‑on floor work to meet SLAs and client needs.
• Identify out‑of‑scope work and mitigate contract deviations.
• Present data, proposals, and business reviews to clients, including specialty reporting and Quarterly Business Reviews.
• Perform other duties as assigned.

Qualifications

• Strong understanding of 3PL operations and logistics.
• Excellent communication and outstanding organizational skills.
• Experience in full account management and contract negotiation.
• Effective problem‑solving ability with a focus on solution implementation.
• Data‑driven mindset: use time studies, analytics, and reporting to guide decisions.
• Ability to collaborate cross‑functionally with Operations, Project Management, and IT.
• Proactive, start‑up mentality and willingness to handle on‑floor tasks.