70182-LP Customer Service Associate II

The TJX Companies, Inc.; Sacramento (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team where every day brings new opportunities for growth and achievement. As a Customer Service Associate II, you will play a crucial role in ensuring a safe shopping environment while providing exceptional customer service. This entry-level position offers a chance to develop your skills in a supportive atmosphere, where diversity and collaboration are celebrated. With competitive pay and a range of benefits, this role is perfect for those looking to start their career in retail and make a positive impact in the community.

Benefits

Associate discount

401(k) contributions

Child care discounts

Pet insurance

Legal insurance

Referral bonuses

Medical/dental/vision

Paid parental leave

Paid holidays

Scholarship programs

Qualifications

• 0-2 years of retail or security experience preferred.
• Strong communication and decision-making skills are essential.

Responsibilities

• Act as a visual deterrent to prevent loss and maintain safety.
• Greet customers and assist with their requests courteously.
• Document incidents and adhere to company policies.

Skills

Verbal communication

Written communication

Decision-making

Initiative

Time management

Ability to stand for long periods

Job description

Join to apply for the 70182-LP Customer Service Associate II role at The TJX Companies, Inc.

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment to ensure safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and supports Company culture and values.

• Maintains a proper and professional stance at the front of the store
• Acts as a visual deterrent to prevent potential loss/dishonesty
• Reviews and understands the Store Emergency Response Guide
• Wears a complete Company-approved uniform including a Body Worn Camera
• Greet customers courteously and respectfully
• Establishes and maintains a position at the front of the store or in a department
• Responds to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Observes and reports suspicious behavior or incidents to LP or store management
• Performs a closing safety sweep of the store with a management team
• Adheres to all Company Policies and Procedures
• Documents incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication skills
• Sound decision-making skills
• Ability to take initiative and work independently
• Effective workload prioritization and time management
• Ability to stand for long periods
• 0-2 years retail or security experience

Benefits include:

Associate discount; EAP; smoking cessation; bereavement; 401(k) contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees may also receive: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick leave; auto/home insurance discounts; scholarship programs; adoption assistance. Benefits are subject to change and provided per plan terms. Contact your TJX representative for more info.

Equal Opportunity Employment

We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any protected status under applicable laws. Reasonable accommodations are provided in accordance with the ADA and local laws.

Address

4780 Natomas Blvd, Sacramento, CA

Location

USA Marshalls Store 0699 Sacramento CA

Pay Range

Starting at $16.50 to $18.60 per hour, based on skills, qualifications, and experience.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail