70002-Key Carrier Coor

The TJX Companies; Mount Airy (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Key Carrier who will play a pivotal role in enhancing the customer experience and leading store operations. This position requires a flexible individual with strong leadership skills and the ability to adapt to changing circumstances. You will be responsible for ensuring that the store team meets operational standards while fostering a culture of integrity and teamwork. Join a dynamic environment where every day brings new challenges and opportunities to shine. If you thrive in a fast-paced setting and are passionate about retail, this role is a perfect fit for you.

Benefits

Competitive Compensation

Weekly Paychecks

Associate Discount

TAAP – TJX Associate Assistance Programs

Inclusive Team Environment

Qualifications

• Must have open availability, including nights and weekends.
• Ability to coach, delegate, and follow-up on multiple tasks.

Responsibilities

• Creates a positive customer experience and promotes honesty.
• Acts as Manager on Duty and ensures adherence to policies.
• Provides feedback and coaching to associates for improvement.

Skills

Customer Service

Leadership

Teamwork

Organizational Skills

Flexibility

Education

1 year of retail experience

6 months of leadership experience

Tools

Company Standard Software

Job description

At Homesense, we’re helping people let their personality shine in their home. We’re out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to Discover Different.

Opportunity: Contribute To The Growth Of Your Career.

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Responsibilities:

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty in adherence with company policy and procedure
• Ensures store team performs tasks and daily activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies in order to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed in accordance with company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Provides continuous feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Who We Are Looking For:

• Open availability, including nights and weekends
• Flexible schedule to support business needs
• Team player, working effectively with peers and supervisors to accomplish tasks
• Ability to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Ability to effectively coach, delegate, and follow-up on multiple people/tasks
• Works effectively with peers and supervisors to accomplish tasks
• Ability to act quickly under challenging circumstances
• Capable of balancing multiple tasks at one time
• Strong organizational skills with attention to detail
• One year retail and 6 months of leadership experience

A Few More Reasons to Love TJX:

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• TAAP – TJX Associate Assistance Programs
• Be a part of an inclusive team

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

We embrace the unknown at Homesense - and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About the company:

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts.