7 North Ceritifed Nursing Assistant - BWFH

massgeneralbrigham; Boston (MA); Remote; USD 42,000 - 62,000; Full time

Job summary

Brigham and Women's Faulkner Hospital, Inc. is seeking a dedicated Unit Secretary to support the Patient Care Team.

The role involves coordinating unit procedures, answering phones, scheduling tests, maintaining medical records, and acting as a liaison across departments to ensure smooth patient flow. You will assist with discharges, transfers, and admissions, monitor confidentiality, and back up patient transport when needed.

Qualifications

• High accuracy in scheduling and records handling.
• Ability to coordinate with nursing and health care teams.
• Commitment to patient- and family-centered care.

Responsibilities

• Answer unit phones and coordinate messages with the care team.
• Schedule patient tests and appointments and maintain medical records.
• Coordinate discharges, transfers, and admissions to ensure efficient unit operation.
• Provide back-up coverage for patient transport.
• Maintain confidentiality and support patient/family needs.

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit. Responsible for receiving visitors and responding to needs of patients and family members.
Does this position require Patient Care? No

Essential Functions

Provision of a Safe Environment

• Assists in maintaining a safe environment and intervenes appropriately.
• Identifies and/or initiates appropriate follow up for any safety issue.
• Utilizes judgment in implementing physician orders in a safe and conscientious manner, notifying charge nurse immediately of any concerns.

Service

• Ensures patient and family member's needs and expectations are met in a timely and caring manner.
• Maintains the C.A. R. E. standards with focus on communication, appearance and respect.
• Works collaboratively as a member of the Patient Care Team and takes a proactive role in ensuring the smooth and efficient operation of the unit.

Organizational Ethics

• Maintains and promotes the mission and values of the organization.
• Maintains conf identiality of all patient information
• Respects and supports a culturally diverse staff and patient population.
• Utilizes the proper procedures address patient or family's concerns by notifying the Nursing Director/supervisor or clinical leader.

Management of Resources/supplies and unit based needs

• Orders, expedites and distributes unit, clerical and patient care supplies as directed by the Nursing Director to assure par levels required of efficient operations.
• Orders supplies (including Workflow One) necessary for the unit as described by the Nursing Director through eBUY.
• Maintains work area and office equipment in neat and functioning order.
• Initiates and tracks appropriate Facilities, Bio Med, Housekeeping, and IT related problems/replacements/ requests or work orders.
• Notifies Biomed department of malfunctioning equipment and arranges repair requests and for the equipment to be returned to the department.
• Assists Nursing Director to manage and facilitate unit projects.
• Acts as a liaison and assists in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.
• Provides back-up coverage for patient transport, including escorting discharge patients/families.

Management of Information

• Answers, coordinates and manages all phone calls to the unit in consultation with the charge nurse. Takes accurate messages and ensures their delivery to the appropriate staff in a timely and professional manner. Places pages and phone calls upon request of clinical staff.
• Participates in shift-to-shift hand off communication by giving or receiving hand of report to/from the incoming/outgoing unit secretary and charge RN.
• Coordinates and notifies appropriate staff regarding all paperwork coming onto the unit including fax referrals.
• Maintains all patient medical records per hospital policies and procedures in a neat and orderly manner; properly label each page and file testing results and other information in individual medical records accurately and in a timely manner.
• Schedules patient diagnostic tests, appointments, and consults upon the direction of physician or RN.
• Coordinates logistics of patient discharge including transportation, equipment, etc.
• Performs clerical duties to admit, transfer, and discharge patients with the use of bed management system. Make certain that the patient record/chart, information plate and/or labels, personal belongings, and other pertinent information accompany the patient on transfers.
• Enters, updates or prints data reports as appropriate including: Bed management system in a timely manner to re