6520 - Laboratory IT Support SME/ Information Systems Engineer 2

Socket.dev; Cambridge, Norton (MA, MA); On-site; USD 74,000 - 123,000; Full time

Benefits offered by this job

Competitive pay

Company-paid Insurance

Medical, Dental & Vision

401(k) Matching

Paid Time Off

Tuition Reimbursement

Parental Leave

Job summary

Verista is seeking a hands-on Laboratory IT Support SME to maintain lab IT and instrument-connected systems with a focus on CSV activities. The role sits at the intersection of IT and scientific operations, requiring collaboration with scientists, vendors, and enterprise IT to ensure reliable, compliant lab operations.

You will troubleshoot across OS, software, and lab connectivity, support instrument onboarding, and handle IT validation activities with IQ/OQ where needed.

Qualifications

• Bachelor’s degree in IT, CS, life sciences, or related field.
• Experience supporting lab environments, preferably pharma/biotech or manufacturing.
• Hands-on experience with instrument-connected PCs and IT troubleshooting across hardware, software, and networking.
• Experience working in a GxP environment, with exposure to computer system validation concepts.
• Comfort working with Veeva and change control processes, including maintaining validation documentation.
• Windows administration and Active Directory experience, plus basic networking knowledge.
• Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off-hours availability.
• Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred.
• Linux experience and database familiarity preferred.

Responsibilities

• Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting across OS, apps, and instrument connectivity.
• Perform installs, upgrades, and configuration for scientific software, ensuring reliability within lab workflows.
• Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting.
• Serve as the primary IT contact for lab users, supporting Windows environments, AD, permissions, networking, and backup/restore.
• Fulfill the IT role in computer system validation activities, ensuring technical controls for data integrity.
• Partner with instrument vendors on IQ/OQ validation packages and support IQ/OQ activities; assist IT in IQ/OQ as needed.
• Work within Veeva and change control processes, keeping validation and technical docs audit-ready.
• Provide occasional off-hours support (roughly quarterly), typically resolved remotely.

Skills

IT troubleshooting

Lab IT support

GxP experience

Windows administration

Active Directory

Networking basics

Linux

Database familiarity

Education

Bachelor's degree in IT/CS/Life Sciences or related field

Tools

Veeva

IQ/OQ validation

Change control processes

Job description

Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Job Introduction

We are seeking a hands‑on Laboratory IT Support SME to support laboratory computing environments and scientific instrumentation across R&D labs, with a particular focus on fulfilling the IT role in computer system validation (CSV) activities. This position sits at the intersection of IT and scientific operations, requiring close partnership with scientists, vendors, and enterprise IT teams to ensure reliable and compliant lab operations. This role requires cross‑domain troubleshooting, independence, and comfort acting as the bridge between scientists and IT.

Job Responsibilities

• Provide day‑to‑day IT support for lab PCs and instrument‑connected systems, troubleshooting issues across OS, applications, and instrument connectivity for both standalone and client/server lab systems
• Perform installs, upgrades, and configuration for scientific and laboratory software, including chromatography and other analysis tools, ensuring reliability within lab workflows
• Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting
• Serve as the primary IT contact for lab users, supporting Windows environments, Active Directory, permissions, basic networking (DNS, ports, connectivity), and backup/restore processes
• Fulfill the IT role in computer system validation activities, ensuring technical controls are in place to satisfy data integrity and other requirements defined by the business (which owns validation as a whole)
• Partner with instrument vendors on IQ/OQ validation packages, performing or supporting the IQ portion and providing technical troubleshooting support for OQ issues; be able to step into the IT role of an IQ/OQ activity as needed
• Work within Veeva and change control processes, keeping validation and technical documentation current and audit‑ready
• Provide occasional off‑hours support (rare, roughly quarterly), typically resolved remotely

Job Requirements

• Bachelor's degree in Information Technology, Computer Science, Life Sciences, or a related field
• Experience supporting lab environments, preferably in pharma, biotech, or manufacturing settings
• Hands‑on experience with instrument‑connected PCs and strong IT troubleshooting across hardware, software, and networking
• Experience working in a GxP environment, with exposure to computer system validation concepts
• Comfort working with Veeva and change control processes, including maintaining validation documentation
• Windows administration and Active Directory experience, plus basic networking knowledge
• Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off‑hours availability
• Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred
• Linux experience and database familiarity preferred

National (US) Range

For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job‑related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.

*Verista is an equal opportunity employer.

$73,920 — $122,603 USD

Benefits

Why Choose Verista?

• High growth potential and fast-paced organization with a people‑focused culture
• Competitive pay plus performance‑based incentive programs
• Company‑paid Life, Short‑Term, and Long‑Term Disability Insurance.
• Medical, Dental & Vision insurances
• FSA, DCARE, Commuter Benefits
• Supplemental Life, Hospital, Critical Illness and Legal Insurance
• Health Savings Account
• 401(k) Retirement Plan (Employer Matching benefit)
• Paid Time Off (Rollover Option) and Holidays
• As Needed Sick Time
• Tuition Reimbursement
• Team Social Activities (We have fun!)
• Employee Recognition
• Employee Referral Program
• Paid Parental Leave and Bereavement

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For more information about our company, please visit us at Verista.com