605CSS - Customer Service Specialist (Bilingual English-Spanish)

Spectra Gutter Systems; San Antonio (TX); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Spectra Gutter Systems is seeking a Customer Service Specialist (Bilingual English-Spanish) to be the frontline contact for customers in our San Antonio, TX office. You will handle inquiries, resolve issues, and support retention while contributing to sales growth through upselling and cross-selling.

The role requires fluency in Spanish, strong communication, and a proactive, customer‑minded approach in a fast‑paced environment.

Qualifications

• Fluency in Spanish required
• High school diploma or GED
• 1–2 years in customer service or related roles
• Experience with CRM and Microsoft Office
• Strong written and verbal communication

Responsibilities

• Serve as primary contact for customer inquiries via phone, email, and channels
• Communicate fluently in English and Spanish with customers
• Provide accurate, timely solutions and exceptional service
• Troubleshoot and resolve customer concerns and issues
• Document interactions and resolutions in company systems
• Assist with order processing, product selection, pricing, and requests
• Develop knowledge of products, services, and processes
• Identify upsell, cross-sell, and new business opportunities
• Build strong relationships to support retention and growth
• Support sales by promoting products and increasing revenue
• Collaborate with sales, operations, and other teams to meet needs

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Description

The Customer Service Specialist (Bilingual English-Spanish) is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
• Ability to communicate fluently in English and/or Spanish with customers, both over the phone and in person.
• Provide accurate, timely solutions while delivering exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of company products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

• Fluency in Spanish is required, with the ability to communicate effectively with customers by phone and in person.
• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Strong problem-solving, organizational, and customer service skills.
• Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

Why Join Spectra?

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.