5th Avenue Flagship Store - FT Sales Lead/Keyholder

Citizen Watch Company; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Full-Time Sales Lead/Keyholder for their flagship store. This role is pivotal in driving sales and fostering a productive team environment. You'll be responsible for motivating staff, achieving sales targets, and ensuring exceptional customer service. Your leadership will help shape a culture of excellence and client loyalty, making a significant impact in the luxury retail sector. If you thrive in a dynamic environment and have a passion for retail, this opportunity is perfect for you!

Qualifications

• Flexible work schedule required for days, evenings, and weekends.
• Retail jewelry and watch experience is highly desirable.

Responsibilities

• Assist management in motivating the team to achieve sales goals.
• Train and develop store associates in customer service and product knowledge.
• Manage store operations in the absence of the General Manager.

Skills

Sales Motivation

Customer Service

Staff Training

Visual Merchandising

Goal Orientation

Education

High School Diploma or GED

1-3 years of related experience

Job description

5th Avenue Flagship Store - FT Sales Lead/Keyholder

Join to apply for the 5th Avenue Flagship Store - FT Sales Lead/Keyholder role at Citizen Watch America.

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, Alpina, and Ateliers deMonaco. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.

Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.

We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.

Summary

The Full Time Key Holder assists the management team in motivating and inspiring their team to achieve store productivity goals. They assist the management team to develop action plans and analyze daily, weekly, and monthly sales.

Essential Duties and Responsibilities

• Work as part of the management team to achieve the store’s sales plans through consistent sales motivation, staff training, and customer service.
• Achieve personal sales goals.
• Develop a selling culture in the store.
• Model exemplary selling techniques and customer service.
• Train, supervise, and develop all store associates in customer service, company history, product knowledge, visual merchandising, and store operations.
• Lead the team to ensure that all members of the store team are goal oriented, motivated, and productive.
• Ensure that all case lines are clean, pricing is correct and product is well merchandised.
• Manage the store when the General Manager and Assistant Manager are not present.
• Maintain adequate sales floor coverage.
• Track and ensure that KPI metrics are clearly communicated and achieved.
• Work with the management team to ensure that sales associates are developing and maintaining long-term clients through effective customer service.

Qualifications

• Flexible with work schedule to work days, evenings, weekends, per the needs of the business.
• High school diploma or general education degree (GED) preferred; or one to three years of related experience and/or training; or equivalent combination of education and experience.
• Retail jewelry and watch experience highly desirable.

EEOE

Pay Range: $18.00 - $20.00 per hour plus commission and bonus potential

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail Luxury Goods and Jewelry