5571 - Device Customer Complaints Investigator / Project Engineer

ZipRecruiter; Indianapolis (IN); On-site; USD 80,000 - 94,000; Full time

Job summary

Join a leading company in the life sciences industry as a Project Engineer, where you'll manage customer complaint processes and conduct analyses to ensure quality and compliance. You'll work in a collaborative environment that prioritizes integrity and client success, with numerous benefits and growth opportunities.

Benefits

Growth opportunities in a fast-paced culture

Company-paid insurance (Life, Short & Long-Term)

Medical, Dental, Vision benefits

401(k) with employer match

Tuition Reimbursement

Paid Time Off and Holidays

Qualifications

• Willing to work onsite in Indianapolis, IN.
• Knowledge of regulatory standards (e.g., cGMP, ISO 13485) is preferred.

Responsibilities

• Support customer complaint processes and manage inventory.
• Perform visual and functional analyses of complaint samples.

Skills

Attention to detail

Self-management

Problem-solving

Interpersonal skills

Resourcefulness

Education

Associate's degree in Engineering, Life Sciences, or related field

Tools

Microsoft Office

Job description

Job Description

Description

Verista's team of 500 experts partners with the world's leading brands in the life sciences industry to address their business needs. Our mission is to foster growth and innovation within the scientific community, helping researchers, organizations, and companies solve critical healthcare challenges. We provide innovative solutions and services that support informed decision-making, backed by significant investments in our people and capabilities.

Our growth is driven by world-class individuals who thrive in team environments and share our commitment to improving lives through life sciences. Our dedicated professionals aim to make a meaningful impact every day.

Company Culture & Values:

• Empower and support colleagues
• Commit to client success
• Act with integrity and courage
• Foster an inclusive environment where respect, engagement, and challenge are prioritized
• Continuously acquire new skills and learn from experiences to enhance collective expertise

Project Engineer / Device Complaints Responsibilities:

• Support customer complaint processes, including:
• Timely investigation completion in compliance with procedures
• Assess complaints and determine necessary next steps
• Determine analysis requirements for return samples
• Perform visual and functional analyses as needed
• Verify and close complaints with minimal supervision
• Manage inventory of complaint samples
• Assist QA in writing GMP documents and tracking complaint metrics
• Conduct preventive maintenance activities ensuring project and client needs are met
• Understand lifecycle management for quality applications

Requirements:

• Willing to work onsite in Indianapolis, IN
• Associate's degree in Engineering, Life Sciences, or related field
• Proficiency in Microsoft Office
• Attention to detail
• Self-management and problem-solving skills
• Ability to meet tight deadlines
• Strong interpersonal skills and resourcefulness

Preferred Qualifications:

• Knowledge of regulatory standards (e.g., cGMP, 21 CFR 820, ISO 13485, Canadian MDR)
• Experience with complaint handling and quality systems, device/combination products
• Veeva QualityDocs familiarity

Salary Range for US: $80,465—$93,278 USD. Actual salary depends on experience, background, location, and market conditions.

Verista is an equal opportunity employer.

Benefits include:

• Growth opportunities in a fast-paced, people-focused culture
• Competitive pay with performance incentives
• Company-paid insurance (Life, Short & Long-Term)
• Medical, Dental, Vision
• FSA, DCARE, Commuter Benefits
• Supplemental insurance options
• Health Savings Account
• 401(k) with employer match
• Paid Time Off and Holidays
• Sick leave
• Tuition Reimbursement
• Team activities and recognition programs
• Parental and bereavement leave

Verista processes personal data in accordance with applicable laws. For California applicants, see our privacy notice. More about us at Verista.com.