5331 - Store Manager (H)

T E C Industrial Inc; Spokane (WA); On-site; USD 45,000 - 49,000; Full time

Job summary

Lids Sports Group is seeking a Store Manager for our Spokane, WA location. This role oversees all aspects of store operations, leads a team of sales associates, and ensures exceptional customer service and store performance.

Base pay is $22.00-$23.00 per hour with full-time, non-exempt status. You will be responsible for hiring, training, and coaching staff, executing selling strategies, and maintaining store standards.

Qualifications

• Experience managing a retail store or team
• Ability to train and develop staff
• Strong customer service and sales skills
• Understanding of store operations and KPI tracking

Responsibilities

• Lead store performance across KPIs, sales, and customer service.
• Oversee hiring, onboarding, and training for store staff.
• Foster an engaging, inclusive team environment.
• Oversee scheduling, payroll, and timekeeping per policy.
• Coordinate with district and store channels for communications.
• Drive selling strategy and in-store programs.

Skills

Retail management

Team leadership

Customer service

Hiring & onboarding

Job description

• Location 4750 N Division St,SP 1172,Spokane, WA, 99207,United States
• Base Pay $22.00 - $23.00 / Hour
• Job Category Retail
• Employee Type Full Time Non-Exempt

Description

Store Manager

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on‑demand customization, offering in‑store embroidery that turns everyday gear into one‑of‑a‑kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.

General Position Summary At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

About Our Company At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on‑demand customization, offering in‑store embroidery that turns everyday gear into one‑of‑a‑kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style. General Position Summary At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties and Responsibilities People & Training Development

• Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in‑store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.

Operations

• Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by