511- Springfield Plaza-Store Manager

BlueGreen Alliance Inc; Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Forman Mills is seeking a Store Manager to lead the store operations, merchandising and team performance. You will direct all store personnel, ensure staff is fully staffed, and drive sales, profitability and customer service to meet budgets and KPI targets.

You will oversee hiring, training and performance management while executing company initiatives and policies. The role requires flexibility with hours and locations, with a strong focus on loss prevention and operational excellence.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• 5+ years of management, operations and merchandising in a big-box retailer.
• Strong leadership, recruiting and people-management skills.
• Proficient with POS systems and basic computer tools.

Responsibilities

• Meet or exceed budgeted sales and drive KPIs.
• Manage weekly payroll to stay within budget.
• Direct daily store operations across departments.
• Conduct operational audits to ensure policy compliance.
• Oversee recruiting, hiring and training to maintain an A-team.
• Evaluate, counsel and discipline staff as needed.
• Implement company initiatives like Ad Sets, Markdowns and merchandising standards.
• Deliver outstanding customer service and resolve issues promptly.
• Communicate policies and procedures to staff clearly.
• Deter theft by maintaining presence and staff engagement.
• Coordinate repairs and maintenance with the District Manager.

Skills

Management experience

Operations management

Merchandising

Leadership

People skills

Team building

Budgeting

POS systems

Excel

Inventory control

Education

High School Diploma or equivalent

Tools

POS systems

Time & Attendance

Outlook

Word/Excel

Alarm system

DVR surveillance

Calculator

Job description

The Store Manager Controls, Directs, Leads and Participates in the entire operation of their assigned store. The Store Manager directs the activities of all store personnel and ensures the store is fully staffed to the model. Fully responsible for ensuring all company policies and procedures are understood and executed. Accountable for improving store volume, profits, shrink, employee retention/turnover and store merchandising/presentation standards by meeting and exceeding all established budgets and company guidelines.

Principle Duties and Responsibilities:

• Responsible for meeting or exceeding budgeted sales daily and driving all company KPIs.
• Responsible for delivering weekly payroll at or below budget weekly by ensuring all team members are scheduled to the needs to of the business and payroll is recorded and reported accurately.
• Organizes and directs all daily activities to include all Operations, Merchandise, Loss Prevention and Personnel Functions.
• Conducts store operational audits to ensure that policies and procedures are adhered to.
• Oversees the Recruiting, Hiring and Training process to build and maintain an “A” team at all times. Expected to maintain staffing to the guidelines.
• Evaluates, counsels and disciplines personnel based on performance.
• Ensures flawless execution of all Company Initiatives to include:
  • Ad Sets
  • Markdowns
  • Freight processing
  • Detail recovery
  • Weekend readiness
  • All company initiatives
• Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Ensures all customer issues are resolved and handled professionally and timely, holding everyone accountable to the standard. Present a positive image towards all team members, customers and the community.
• Communicates policies, procedures, advertising and all pertinent information to the staff.
• Audits operational controls to ensure all policies are adhered to.
• Help deter theft by ensuring all team members are greeting and assisting every customer, maintaining a visible management presence and modeling respectful customer service to the community.
• Facilitate all repair and maintenance issues immediately and communicate with the DM to ensure issues are resolved in a timely.

Position Requirements:

• Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work at different locations in and around the city in which you live at the District Managers discretion. Potential overnight accommodations to assist in, but not limited to new store openings, store cleanups and Inventory at the needs of the Business and the District Manager.
• Transfers to other stores within the market may occur and will need to be flexible to those opportunities.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements:

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: 5+ years of Management experience, Operations and Merchandising within a Big Box organization. Softlines experience preferred
• Job Related Skills: Financial and Retail Management skills with experience building and motivating a high performing team of diverse team members preferred. Leadership skills and the ability to recruit develop and retain top performers a plus.
• High Energy, Hands on Leader
• Excellent People Skills
• Computer Skills:
  • POS Software and Equipment
  • Time and Attendance
  • Outlook
  • Word/Excel
  • Alarm System
  • DVR Surveillance System
  • Calculator