511- Springfield Plaza- Front End Manager FT

Forman Mills Inc; Springfield (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Forman Mills Inc is seeking a Front End Manager in Springfield, MA. Reporting to the Store Manager, you will oversee all front end operations including cash registers, service desk, layaway, cash office functions, and front end maintenance.

You will schedule staff to meet business needs while controlling payroll costs and delivering a fast, friendly checkout experience. You will monitor cashier performance, review reports daily, and escalate issues to store leadership and loss prevention.

Qualifications

• Must be 18 years or older.
• Education: High School Diploma or Equivalent.
• Experience: 1-2 years managing a front end team in a high-volume retail environment.
• High energy, hands-on leader with excellent people skills.
• Computer skills required.

Responsibilities

• Hire and schedule front-end staff to meet business needs.
• Schedule to the needs of the business without overspending payroll.
• Ensure a fast and friendly checkout with no more than 3 people in line.
• Maintain visibility and monitor cashier performance.
• Review daily/weekly reports and escalate issues to Store Manager and Loss Prevention.
• Conduct audits and supervise staff performance and discipline as needed.
• Lead morning meetings on sales, line control, cash management and front-end issues.
• Ensure compliance with company initiatives and policies.
• Maintain proper dress code and name tag standards.

Skills

People skills

Communication

Team leadership

Scheduling

Cash handling

Math skills

Physical stamina

Education

High School Diploma or Equivalent

Tools

POS systems

Computer skills

Job description

The Front End Manager (FEM) reporting to the Store Manager is directly responsible for all aspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, Cash Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash Management accountability thru out all team members that are scheduled to work the front end. All reports are reviewed daily in detail and any issues are immediately brought to the attention of the Store Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.

Principle Duties and Responsibilities:

• Partners with the admin and store manager in hiring “A” team members to work at the front end
• Working with the store manager to Schedule to the needs of the business without overspending to the budget
• Completely responsible for a “Fast and Friendly” check out experience, no more than 3 people in a line
• Maintains constant visibility in the front end and monitors all cashiers performance
• Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and Loss Prevention
• Performs random cashier audits up to twice per day
• Evaluates, counsels and disciplines personnel based on performance in partnership with the Store Manager
• Conducts morning “JUICE” meetings reviewing: Sales results, importance of line control and a fast and friendly checkout experience, cash management responsibilities and any other issue pertaining to the front end
• Ensures flawless execution of all Company Initiatives to include:
  • o“A” Teams
  • oLine Control
  • oFast and Friendly Checkout
  • oHigh Energy team members
  • oCash Management
  • oAny other company initiatives
• Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Present a positive image towards all team members, customers and the community
• Communicates policies, procedures, advertising and all pertinent information to the staff.
• Audits operational controls to ensure all policies are adhered to
• Ensure proper dress code and name tag standards are maintained by all team members
• Elevate all repair and maintenance issues of the front end equipment immediately to the store manager and IT support

Position Requirements:

• Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of the business.
• Ability to communicate effectively as it relates to speaking with customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.

Minimum Requirements:

• Must be 18 years or older
• Education: High School Diploma or Equivalent
• Experience: Minimum of 1-2 years of experience managing a front end team in a high volume fast paced retail environment
• High Energy, Hands on Leader
• Excellent People Skills
• Computer Skill required