$500.00 Sign-on Bonus Sales Coordinator

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 30,000 - 41,000; Full time

Job summary

Remington Hospitality is seeking a detail‑oriented Sales Support Associate to join our team in Philadelphia. You will handle inbound inquiries, transfer calls to the Sales/Catering Manager, and assist the sales group with resumes, deposits, and banquet guarantees.

Responsibilities include qualifying inquiries using the approved sheet, booking suitable business, processing commissions and rebates with FastPay, and coordinating with the DOS/Sales Manager to ensure seamless event coordination.

Qualifications

• Experience in hotel sales support or administrative roles.
• Excellent telephone and email communication.
• Able to manage multiple tasks with accuracy.
• Familiarity with group bookings and banquet operations.

Responsibilities

• Answer telephone inquiries professionally and transfer to the Sales/Catering Manager.
• Assist with group resumes, deposits, payments, and banquet guarantees.
• Prepare and distribute group resumes to department heads by 9am Thursdays.
• Qualify inquiries using the approved sheet and book business when appropriate.
• Process commissions, including PO submittal and group pickups; use FastPay as needed.
• Coordinate with DOS/Sales Manager to ensure seamless event coordination.
• Support sales blitzes by contacting clients from established lists.
• Order office supplies including marketing materials for sales office as directed.
• Understand BEO process to support sales, catering, and banquets.
• Maintain client relations and be available to clients' needs.

Skills

Phone etiquette

Sales support

Customer service

Event coordination

Administrative tasks

Tools

Delphi

PEP

Sertifi

FastPay

Job description

Sales Functions

• Maintain office filing system.
• Maintain accurate balancing between the systems (Delphi and PEP)
• Efficiently, courteously and professionally answer telephone inquiries, accurately transfer calls to appropriate Sales/Catering Manager, take accurate and detailed messages according to ‘Take no Messages’ SOP. Conduct ‘Very Professional’ Sales Test Calls. Conduct hotel tours when needed.
• Assist sales team by retrieving and administering rooming list, payment information, deposits and banquet guarantees when needed.
• Preparation of group resumes.
• Printing and distribution of Group Resumes to department heads prior to weekly department head meeting on Thursday s. Group resumes to be completed and copies made by 9am every Thursday.
• Assist in the sales effort by qualifying (utilizing the approved qualifying sheet) and when appropriate booking the business of inquiries.
• Responsible for obtaining all necessary information concerning company policy and procedures with regard Sertifi, Credit Cards, Contracts.
• Knowledgeable of in house groups and meetings in order to provide additional layer of support in the event that sales managers are out for various reasons.
• As a member of the team, assist in client maintenance by being available to clients that prefer to reach you for their needs, coordinating with Sales Manager/DOS and ensuring seamless event coordination.
• Assist the sales team in the area of telephone prospecting and outside sales blitzes by contacting the clients from established list developed by the sales team.
• Administer Hilton Honor point bonuses on a weekly basis
• Administer commission payments including PO submittal, Group pickup audit, and creating appropriate invoices.
• Utilizing FastPay for processing commission and/or rebates

Catering Functions

• Understand BEO creation and communication process to support sales managers and provide additional layer of support between sales, catering and banquets.

Other Job Functions

• Order office supplies including marketing materials for sales office as directed following correct approval process.
• Assist other Sales personnel as needed and conduct other tasks, special assignments or projects as directed by DOS.
• Continue to learn and grow in your position.

Starting Rate: $26.00