4PL Customer Experience Team Leader - Import

Maersk; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading logistics company seeks candidates for a customer-focused role. You will manage customer onboarding, lead teams, and ensure excellent service delivery. The position requires at least 3-5 years of experience in customer service within the logistics sector and a Bachelor's degree in Logistics or Supply Chain Management.

Qualifications

• 3-5 years' experience in Customer Service/Experience in logistics.
• Experience managing team members is a plus.
• Proficiency in English and Thai languages.

Responsibilities

• Oversee customer onboarding and relationship management.
• Manage team members and ensure quality service delivery.
• Handle contract and dispute management.

Skills

Customer-centricity mindset

Interpersonal skills

Analytical skills

Problem-solving skills

Coordination skills

Education

Bachelor’s Degree in Logistics and Supply Chain Management

Job description

Who We Are

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management

• Case Management

• Customer onboarding and relationship management

• Contract and dispute management and more.

Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results – although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.

Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.

Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.

Who We Are Looking For

• At least 0 3 to 05 years’ experience as Customer Service / Customer Experience in Import Ocean or similar role(s) in logistics industry

• Experience in Supply Chain Management (SCM) / end-to-end product(s) with key account/ FMCG Industry

• Experience with managing team member

• Bachelor’s Degree, major in Logistics and Supply Chain management is preferable

• Language proficiency : Native Thailand level , Professional English level

• Customer-centricity mindset with continuous improvement approach

• Excellent interpersonal and communication skills and analytical skills

• Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills

• Good analytical and problem-solving skills – ability to look beyond the obvious and identify creative solutions

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .