4554-Customer Engineering Manager

Innovaccer; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Generous PTO

Parental Leave

Rewards & Recognition

Insurance Benefits

Job summary

Innovaccer is seeking a Customer Engineering Manager in the United States to lead and mentor a team of data engineers as they design, test, and deliver solutions for US healthcare customers. You will translate client requirements into platform enhancements and ensure delivery plans align with customer needs.

You will collaborate with cross-functional teams, manage stakeholder expectations, and drive data integration, analytics execution, and quality assurance to deliver measurable business value

Qualifications

• 10+ years of experience in US healthcare data integration and analytics across Provider or Payer spaces.
• Strong communication and cross-functional collaboration skills.
• Hands-on SQL experience and familiarity with ETL tools.

Responsibilities

• Interact with customers regularly to gather requirements and feedback.
• Own delivery plans and timelines in consultation with customers.
• Negotiate features and tasks with customers based on team bandwidth.
• Supervise and guide data analysts and quality analysts on the team.
• Direct and coordinate data integrations, analytics executions, dashboards, and QA activities.
• Collaborate with engineering, analytics, and infrastructure teams to deliver solutions.

Skills

US Healthcare experience

Technical Project Management

Stakeholder Management

Data Integrations

Analytics

SQL

Python scripting

Tools

Power BI

Tableau

Job description

Your Role

We are looking for a Customer Engineering Manager who will be largely responsible for leading and supervising a team of data engineers as they develop, test, modify, and deliver solutions to US Healthcare problems. You are expected to understand the business requirements from customers and integrate the same with our platforms, products & features. You will be involved in building up the platform to help run businesses of our enterprise customers more efficiently

A Day in the Life

• Interact with the customers on a frequent basis to understand their requirements
• Own the delivery plan and timelines through consultation with customers
• Negotiate features, enhancements and new incoming tasks with customers in accordance with team bandwidth and other factors
• Supervise and lead data analysts and quality analysts on the team
• Direct and coordinate data integrations, analytics executions, dashboard powerups, maintenance operations and quality assurance activities
• Work closely with Innovaccer engineering, analytics, infrastructure teams and other engineering groups for defining and delivering solutions

What You Need

• Mandatory US Healthcare experience - data integration (not just migration) of claims, clinical, ADT, Labs; Healthcare Analytics experience (Cost of Care, Quality Measures, Risk) execution and payer report reconciliation in the Provider or Payer space
• Strong Technical Project Management, Stakeholder Management, and extremely good communication skills
• 10+ years of experience in implementing US Healthcare projects involving Data Integrations, Analytics (like HEDIS/MIPS/eCQM), visualization tools like PowerBI or Tableau along with technical customer and project management experience
• Experience working with cross-functional teams, from IT to software engineering to business domains
• Hands-on experience in extracting data using SQL is a good to have
• Familiarity with data ETL tools and creating/reviewing mapping documents
• Basic experience with scripting (Python) is a good to have
• Relevant experience in Agile Methodology is a plus

We offer competitive benefits to set you up for success in and outside of work.

Here's What We Offer

• Generous PTO Benefits: Enjoy PTO benefit accrual of 20 days per year
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition
• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance
• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate

Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [e-mail]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.