401k Administration Supervisor

Guidant Financial; Hyde Park Township (IL); Remote; USD 65,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a 401k Administration Supervisor, where your leadership will empower a talented team to deliver exceptional client services. In this fully remote role, you will guide your team through challenges, foster an inclusive culture, and drive process improvements that enhance the client experience. With a commitment to employee growth and a supportive work environment, this position offers a unique opportunity to make a significant impact on small businesses and their owners. If you are passionate about leadership and client success, this role is perfect for you.

Benefits

Comprehensive health coverage

Competitive salary

Paid parental leave

Generous 401k match

Paid Time Off of 3 weeks

11 Paid Holidays

Flexible work arrangements

Company provided equipment

Award-winning culture

Opportunities for career growth

Qualifications

• 2+ years in customer care or client relations, preferably in a supervisory role.
• Knowledge of 401(k) Plan Structure and IRS/DOL Regulations preferred.

Responsibilities

• Lead a full-function team in 401(k) Administration Services.
• Supervise client services including plan administration and client communication.

Skills

Customer care experience

Client relations experience

Interpersonal leadership skills

Emotional intelligence

Ability to work autonomously

Education

Bachelor’s degree in business or finance

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

Microsoft Excel

Job description

We’re currently experiencing a service outage for our [product]. Our team is actively working on resolving the issue. Our IT experts are working tirelessly to restore service as quickly as possible.

Are you passionate about providing exceptional support to clients and helping small businesses grow? At Guidant Financial, we believe in empowering entrepreneurs and our team members alike! We’ve already helped launch over 20,000 businesses and created nearly 100,000 jobs by delivering innovative funding solutions. Now, we want you to be part of this exciting journey!

Values

Adaptability: Welcome change and help others grow along the way.
Connection: Build relationships, lift others up, and grow together.
Excellence: Step outside your comfort zone to make improvements and satisfy your curiosity.

Your Role as a 401k Administration Supervisor

Lead and support a full-function team in 401(k) Administration Services. This individual will be responsible for delivering the products, service and experience that we promise to our clients while identifying process improvement needs, sharing best practices with peers, implementing policies/procedures within their team, and supporting the career development of individual team members. In addition, this role will lead their team to overcome obstacles and challenges standing in the way of team and client success.

What You'll Be Doing

• Lead team to deliver on department functions and deliverables; includes hiring, training, coaching, living Guidant values and guiding principles, setting priorities, performance management, and progressive discipline if needed.
• Supervise an international team with responsibility for all aspects of 401k administration client services including but not limited to plan administration, client communication, document review, and other company services.
• Allocate resources daily and weekly to adjust team focus towards goals attainment.
• Regularly communicate progress, results, challenges and obstacles with the Leadership team and others involved in product management.
• Support company and team vision and values through role modeling and coaching to desired behaviors.
• Lead the team to resolve escalated client issues efficiently and effectively.

Requirements

Skills and Competencies:

• Bachelor’s degree in business, finance or related field preferred, or equivalent experience.
• 2+ years of customer care or client relations experience, preferably in a lead or supervisory role.
• Knowledge of 401(k) Plan Structure, ROBS, and IRS/DOL Regulations preferred.
• Proficiency in Microsoft Outlook, Word, PowerPoint, Teams and Excel.
• Ability to work in a fast-paced environment to meet deadlines while managing multiple priorities.
• Demonstrate interpersonal leadership skills, including emotional intelligence, navigating team conflict, and motivating team members.
• Passion for developing others including teambuilding, coaching, and mentoring.
• Ability to work in an autonomous environment where you can be a self-directed, independent worker.
• Ability to create an inclusive workplace where everyone feels a sense of belonging by empowering all our employees to speak up, ask questions, and be seen.

Work From Home Requirements

• A designated workspace to work from (home office).
• High-speed internet connection.

Get ready to make a difference in the lives of small business owners while enjoying a fulfilling career at Guidant Financial!

• Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people.
• When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles!
• Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays.
• Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment.
• Awesome Culture: Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events.
• Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.

Join Our Team! This is a fully remote opportunity with Guidant Financial, available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO.

Compensation: The range for this position will be between $65,000 – $70,000 per year.

Our Pledge to You:
Guidant Financial takes an educational and transparent approach to small business and franchise financing. Our team of financing experts will help you understand your funding options and develop a personalized solution tailored to your business needs. We invest in your long-term success so you can create the life you want.