4014 YOMO Associate

Books-A-Million, Inc.; Trussville (AL); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Competitive Compensation

Health & Wellness

Life Insurance

Disability Insurance

Retirement Savings

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books A Million’s Yogurt Mountain Associate role centers on delivering exceptional customer service and product knowledge, including soft-serve, while proactively assisting guests. You will help with merchandising, cleaning, and general store upkeep, ensuring a welcoming, efficient environment for shoppers.

The position emphasizes friendly interactions, accurate POS handling, and teamwork with store leadership to maintain cleanliness and guest satisfaction.

Qualifications

• High School diploma or equivalent
• Previous foodservice experience preferred
• Ability to operate cash register and handle payments

Responsibilities

• Greet customers, answer questions, assist with orders, and perform efficient cashiering.
• Sell all products and promote POS initiatives and loyalty programs.
• Restock and place products on the sales floor per merchandising guidelines.
• Clean and maintain dining area, tables, machines, restock, and tidy the store during shifts.
• Follow loss prevention standards and act with integrity in all transactions.
• Assist with shipments, closing duties, product prep, and restroom cleanliness.

Skills

Computer and cash handling

Education

High School diploma or equivalent

Job description

Reporting to the Store Manager, the Yogurt Mountain Associate is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about soft-serve and other products in the store, proactively seek to assist customers, assist in the daily cleaning of the store, and assist the Store Manager and Shift Leads as needed.

Roles And Responsibilities

• Provide customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products, offer point of sale initiatives, including frequency programs and other company sponsored initiatives.
• Product delivery and placement on to the sales floor in accordance with merchandising guidelines and timelines.
• Recover the dining room during each shift, including, but not limited to cleaning tables and soft-serve machines, restocking product, straightening chairs and tables, store housekeeping tasks as required.
• Protect company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to receiving shipment, closing duties, product prep duties and restroom cleanliness

Qualifications And Education Requirements

• High School diploma or equivalent
• Previous foodservice experience preferred

Preferred Skills

• Computer and cash handling

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time.
• Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
• Must be able to lift objects up to 40 lbs. with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without assistive device.
• Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.

At Yogurt Mountain, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Yogurt Mountain, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.