3rd Shift Customer Service Rep-Florence SC

Associates Asset Recovery, LLC; Florence (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company in Florence, South Carolina is seeking a 3rd Shift Customer Service Representative. The role involves managing incoming calls, addressing customer needs, and ensuring satisfaction. Ideal candidates should have proven customer support experience and strong communication skills. Applicants must possess a high school diploma. This position is important for building customer relationships and handling inquiries effectively.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Manage large amounts of incoming calls.
• Provide accurate, valid and complete information.
• Handle customer complaints and resolve issues.

Skills

Customer support experience

Phone contact handling

Active listening

Communication skills

Time management

Education

High school diploma

Tools

DRN systems

Job description

3^rd Shift Customer Service Representative

Responsibilities and Duties:

Perform clerical functions relating to all processes

• Manage large amounts of incoming calls
• Generate advanced leads
• Identify and assess customers and drivers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with DRN systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma