3rd Party Collections Specialist (NC, SC, MD, NJ & CT)

LCS Financial Services Corporation; Helena (MT); À distance; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Remote position

Commission pay

Mon-Fri schedule

Health insurance

Life & disability insurance

401k retirement plan

Paid holidays

Discretionary time off

Team environment

Résumé du poste

LCS Financial Services Corporation is seeking experienced collections professionals to join a fully remote team. This role focuses on negotiating resolutions, skip-tracing, and compliant handling of delinquent accounts from home.

You will manage inbound/outbound calls, arrange payments, and work toward team goals while adhering to debt collection laws. A high school diploma and 2+ years in third-party collections are required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to work independently while contributing to team goals.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Knowledge of applicable debt collection laws and regulations.
• Must reside and work in an LCS-approved state.

Responsabilités

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.
• Maintain communication with management and team while working remotely.

Connaissances

Negotiation

Communication

Independent work

Active listening

Telephone etiquette

Organization

Formation

High school diploma or equivalent

Outils

Skip-tracing tools

Collection management systems

Description du poste

Take Your Collections Career to the Next Level - From Home!

Are you an experienced third-party collection professional with strong negotiation skills, a competitive drive, and a passion for achieving results? Looking for an opportunity to put your skills to work from the comfort of your home? We want to hear from you! LCS Financial Services Corporation is a nationally licensed, growth-oriented collection agency seeking motivated and experienced

Remote

Collections Specialists

to join our team! At LCS, we recognize that successful collections professionals bring more to the table than just the ability to make calls. They know how to build rapport, navigate challenging conversations, negotiate effective resolutions, and consistently deliver results. We're looking for individuals who take pride in their work, thrive in a performance-driven environment, and are ready to put their experience to work. If you're motivated by results, enjoy a challenge, and want the opportunity to earn additional compensation through your performance, LCS could be the right fit for you!

What You'll Do

As a Collections Specialist, you'll play an important role in helping LCS achieve its recovery goals while maintaining the highest standards of professionalism and regulatory compliance.

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

What We're Looking For

We're seeking experienced collectors who know what it takes to succeed in a fast-paced, results-oriented environment and can maintain a high level of productivity while working independently.

Required Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Preferred Qualifications

• Experience working in a high-volume collections' environment.
• Familiarity with skip-tracing tools and collection management systems.
• Experience negotiating settlements and payment arrangements.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Why Join LCS?

At LCS Financial Services Corporation, we understand that our employees are essential to our success. We strive to provide an environment where experienced professionals can contribute their skills, make an impact, and be recognized for their performance.

Here's what you can look forward to:

• 100% Remote Position: Work from home while contributing to a nationwide collections team.
• Commission: Additional earning potential tied to performance.
• Monday-Friday Schedule: Workdays scheduled between 7:00 AM and 6:00 PM.
• Medical, Dental & Vision Insurance: Benefits effective the first of the month following 30 days of employment.
• Life Insurance & Disability Coverage: Additional benefits to support you and your family.
• 401k Retirement Plan: An opportunity to plan for your financial future.
• Paid Holidays: Time away from work to enjoy designated holidays.
• Discretionary Time Off (DTO): A flexible time-off program subject to company policy.
• Team-Oriented Environment: Join a team where collaboration, accountability, and individual contributions matter.

Remote Work Location Requirements

LCS Financial Services Corporation can only employ remote Collections Specialists who reside and perform their work in approved states.

Eligible States – We Are Hiring In:

Alabama, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maryland, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Wisconsin, Wyoming, and Arizona. Alaska, Arkansas, California, Delaware, Hawaii, Indiana, Iowa, Maine, Massachusetts, Michigan, Nebraska, Nevada, New Mexico, New York, Tennessee, Washington, and West Virginia.

Ineligible States – We Are NOT Hiring In:

Important: Applicants must currently reside and perform their work in an eligible state. Applications from individuals residing in states where LCS is not authorized to employ remote workers will not be considered.

Equal Employment Opportunity Statement

LCS Financial Services Corporation is an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.