3rd Line IT Support Technician

New Appointments Group Ltd; Kent (CT); On-site; USD 47,000 - 55,000; Full time

Job summary

A technology recruitment agency is seeking a 3rd Line IT Support Technician for their East Kent location. You will play a key role in delivering advanced support for complex IT systems and infrastructure projects. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and technical expertise in networks and server management. This is a full-time, onsite position with a salary of £35-40,000 per annum plus benefits.

Benefits

Good benefits

Qualifications

• Experience in 2nd line support, resolving complex networking and systems issues.
• Knowledge of infrastructure management, including server and security systems.
• Excellent communication skills and ability to collaborate internationally.

Responsibilities

• Serve as a senior escalation point for 2nd line support.
• Administer and optimize server infrastructure and network devices.
• Ensure IT security protocols and disaster recovery are up to standards.

Skills

Strong problem-solving skills

Customer focused

Technical experience

Tools

Windows Server

Microsoft 365

Azure

VoIP systems

Network devices (switches, routers, firewalls)

Job description

3rd Line IT Support Technician - East Kent
Commutable from Dover, Deal, Canterbury, Herne Bay, Whistable and Thanet area
Hours: Full-time Monday to Friday

Type: Permanent, £35-40,000/annum (negotiable depending on your level of experience) plus good benefits

We are seeking an experienced 3rd Line IT Support Technician to play a key role supporting a large global and local IT team, delivering advanced technical support, managing complex infrastructure projects, and enhancing the performance, security, and resilience of our IT systems. This is an onsite, hands-on role based at our Clients East Kent Location, easily commutable from any of the locations listed above.

Customer focused individual with strong problem-solving skills and technical experience.

Key Responsibilities:

• Serve as a senior escalation point for 2nd line support, resolving complex networking and systems issues.
• Administer, monitor, and optimise:

• Server infrastructure (Windows Server, virtualisation environments)
• Network devices (switches, routers, firewalls)
• IT security protocols and tools
• Storage systems
• Backup and disaster recovery systems
• Telephony (VoIP systems)
• Microsoft 365 and Azure environments

Personal Attributes:

• Self-motivated with a strong work ethic.
• Excellent communicator and collaborator across local and international teams.
• Organised and capable of managing multiple projects and priorities.
• Analytical thinker with attention to detail and high standards of documentation.
• Committed to continuous learning and proactive problem-solving.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.