32 Front Supervisor PT

Ingles Markets, Inc.; Greenville (AL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

Medical, dental, vision, life, and dis

401(k) with company matching

Opportunities for advancement

Paid holiday, vacation, and sick leave

Paid bereavement and jury duty leave (

Company paid life insurance (FT)

Scholarship program for High School

Job summary

Ingles Markets, Inc. in Greenville, SC is seeking a Customer Service Manager to lead the store front-end team and uphold high service standards. You will supervise cashiers, ensure efficient register coverage, and foster a friendly, hometown shopping experience.

Join Ingles to manage front-end operations, drive customer satisfaction, and support growth opportunities within a closely-knit retail environment.

Qualifications

• Exceptional customer service skills.
• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs during high volume periods.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment.
• 18 years of age or older.

Responsibilities

• Greet customers and assist cashiers to ensure prompt service.
• Open additional registers to reduce wait times during busy periods.
• Maintain proper bagging procedures and carryout service for purchases over $100.
• Create and enforce front-end work schedules based on volume and traffic.
• Assist with all types of front-end transactions per company policies.
• Monitor pricing issues, register malfunctions, and POS items; report to management.
• Enforce dress code and monitor breaks per policy and guidelines.
• Ensure perishables are restocked promptly and returns-to-stock are handled.

Skills

Exceptional customer service

Front-end cashier experience

Team player

Reading and basic math

Adaptability under high volume

18 years or older

Job description

Location: Greenville - Store 32: 1335 Stallings Rd. Greenville SC 29609

Why Ingles

Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within!

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we’d love to hear from you!

Opportunity

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store’s front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
• Use override key only in compliance with company policy.

Requirements

• Exceptional customer service skills.
• Previous cashier or front-end experience is required.
• Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
• Must be able to read and do simple math problems.
• Wants to be part of a team in a fast-paced environment
• 18 years of age or older

Benefits

• Weekly pay with direct deposit
• Medical, dental, vision, life, and disability insurances
• 401(k) with company matching
• Opportunities for advancement
• Paid holiday, vacation, and sick leave (FT only)
• Paid bereavement and jury duty leave (FT only)
• Company paid life insurance (FT only)
• Scholarship program for High School Seniors