3-month fixed term contract Customer Experience Digital Associate English/French

S; New York (NY); On-site; USD 32,000 - 34,000; Part time

Job summary

Sézane is seeking a Customer Experience Digital Associate on a 3-month fixed-term contract (24 hours per week) based in our New York City office in SoHo. The role focuses on handling inquiries, delivering service excellence, and proposing initiatives to enhance the customer journey.

You will work Fridays, Saturdays, and Sundays, delivering high-quality product information and clear guidance on purchases, returns, and exchanges, with empathetic, rigorous support. The hourly rate is $24.04.

Qualifications

• Excellent proficiency in English and fluency in French or German.
• Excellent writing with impeccable spelling and grammar.
• Able to handle a high volume of requests with rigor and empathy.

Responsibilities

• Respond to customer inquiries across channels (email, WhatsApp).
• Proactively improve the overall customer experience.
• Proactively suggest initiatives to improve the overall customer experience.
• Handle complaints and resolve disputes.
• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges), and ensure proper follow-up.

Skills

Customer service

English proficiency

French or German

Writing skills

Teamwork

Job description

“I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.”

“To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.”

“Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day.” Morgane Sézalory, Founder & CEO

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can’t wait to hear from you!

We are seeking the talents of a Customer Experience Digital Associate for a 3-month fixed-term contract (PT - 24 hours/week) to contribute to the next chapter of Sézane’s journey.

This position is based in our New York City office (SoHo).

As Customer Experience Digital Associate, your missions will be the following:

• Respond to customer inquiries across various channels (email, WhatsApp);
• Adopt a proactive approach toward our customers, with a strong focus on service excellence;
• Proactively suggest initiatives to improve the overall customer experience;
• Handle complaints and resolve disputes;
• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges), and ensure proper follow-up.
  

Please note: This position will start mid-October 2026 and end in late January 2027. This position includes working on Fridays, Saturdays, and Sundays.

• You have excellent proficiency in English and are fluent in either French or German.
• You love writing and have impeccable spelling and grammar skills.
• You are agile and capable of handling a high volume of requests with rigor and empathy.
• We warmly welcome positive, patient, rigorous, and organized individuals who are capable of working in a team and meeting daily goals with a positive attitude.

The hourly rate is $24.04

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.