2nd Shift Transportation Specialist

Carter Logistics LLC; Anderson (IN); On-site; USD 25,000 - 44,000; Full time

Job summary

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. is seeking a Transportation Specialist to manage customer relationships during the order process, create and track freight, and coordinate with carriers to ensure on-time delivery.

You will work in a team environment, adapt to changing priorities, and provide proactive solutions while maintaining clear communication across offices and with customers. 2nd shift options are available.

Qualifications

• High School Diploma or GED required; college degree and/or 1 year of transportation and customer service experience.
• Must have strong written and verbal communication abilities.
• Ability to work in a high-stress environment with changing priorities.
• Professional with a positive attitude.

Responsibilities

• Manage customer relationships across channels during the order process.
• Create and track orders, coordinating with carriers and customers.
• Facilitate complete and thorough communication between carriers and customers.
• Organize and track freight on a timely schedule.
• Communicate effectively through management channels.
• Prepare office communications across media.
• Provide proactive solutions within the network.
• Support peers during peak times or absences.
• Collaborate to develop best practices across field offices.
• Adapt to evolving processes toward standardization.

Skills

Written communication

Verbal communication

Problem solving

Team player

Positive attitude

Stress management

Education

High School Diploma or GED

College degree or transportation/customer service experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. Job Description: Transportation Specialist Department: 3PL Job Status: Full Time Reports To: Logistics Manager

POSITION SUMMARY

As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Retain working knowledge of transportation systems after initial training
• Initiate contact with carriers and customers when appropriate
• Facilitate complete and thorough communication between carriers and customers
• Organize and track freight on an appropriate time schedule
• Effectively communicate an [sic] and an [sic] through management channels
• Compose office appropriate communication through a variety of media
• Continue proactive solutions within the network
• Provide hands on support during the absence of other team members or during peak times
• Work with peers to develop best practices that are shared across all field office networks
• Adapt to a changing process, while working towards standardization

EDUCATION

High School Diploma or GED required. College degree and/or 1 year of transportation and customer service experience.

EXPERIENCE

Must have strong written and verbal communication abilities as well as excellent problem analysis skills. Must be able to work in a high stress environment with the ability to adjust to continuous changing priorities. Must be professional with a positive attitude.

SUPERVISORY RESPONSIBILITIES

None

COMPUTER SKILLS

Proficiency in Microsoft programs such as Word, Excel, and Outlook email required. Must have the ability to learn new programs as necessary.

OTHER REQUIREMENTS

Solid work history and willingness to successfully function in a team environment.

WORK ENVIRONMENT

This position is an office position.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

2nd Shift | Monday - Friday | 2PM - 10PM or 3PM - 11PM | Overtime as Needed