2nd shift Supervisor

Goodwill Industries International, Inc.; United States; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Plans

Health Reimbursement Account (HRA)

Dental Plans

Vision Plan

401K

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill Industries International, Inc. seeks a Warehouse Lead to supervise the Warehouse Operations Team at the ROC for GCNA and affiliates, coordinating donation storage, movement, loading/unloading, and inventory control.

You will monitor reports, ensure safety, and uphold the Goodwill brand through clean, organized operations. You will lead day-to-day operations, coach staff, and manage staffing, performance, and development while maintaining strong customer service with vendors and

Qualifications

• High School Diploma or equivalent.
• 2+ years supervisory experience or equivalent work experience.
• Must be at least 18 years of age or older.
• Demonstrated ability to lead, coach, train, and motivate others.
• Ability to speak and read English proficiently.
• Qualified, or ability to become a qualified, Forklift Operator.
• Familiarity with OSHA Regulations regarding Warehouse Operations.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen

Responsibilities

• Provides feedback to Warehouse Operations Leadership on day-to-day operations to improve efficiency.
• Assists manager with scheduling and controlling expenses.
• Ensures inventory distribution and organization are efficient.
• Ensures Team Members deliver excellent customer service to vendors and customers.
• Keeps ROC location clean, well-kept, and aligned with Goodwill branding.
• Maintains day-to-day operations and staff/customer needs.
• Communicates with partner departments on equipment, product, staffing, and information.
• Makes day-to-day operation decisions within defined area.
• Prepares daily work assignments including equipment, staffing, and product placement.
• Ensures quality service standards; conducts forklift audits and tracks progress.
• Operates forklift and maintains certification as needed.
• Follows safety rules and uses protective equipment.
• Reports unsafe conditions or hazards promptly.
• Supports building a high-performing team and safety culture.
• Participates in performance management and development of team members.
• Drives culture change and change management processes.
• Maintains regular in-person attendance.
• Models Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, Innovation.

Skills

Team leadership

English proficiency

Microsoft Office

Safety compliance

Forklift operation

Coaching & training

Communication

Adaptability

Education

High School Diploma or equivalent

Tools

Forklift Certification

Job description

Starting Pay :$23.99 Hourly

Position Description

Leads and directs the Warehouse Operations Team responsible for the coordination of product placement, storage, movement, loading / unloading of trucks, customer service, organization, cleanliness, and inventory control of donations at the ROC (Retail Operations Center) for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Monitors daily / weekly reports to understand inventory trends and Team Member performance. Must have strong adherence to all safety policies and ensure all required personal protective equipment is worn at all times.

Essential Duties and Responsibilities

• Provides feedback to Warehouse Operations Leadership on day-to-day operations in an effort to maintain and improve business efficiency and resolve problems.
• Assists manager with scheduling and controlling expenses.
• Ensures that inventory distribution and organization are as efficient as possible.
• Ensures Team Members deliver excellent customer service to vendors and customers.
• Ensures ROC location is clean, well-kept, and reflects the Goodwill brand appropriately.
• Maintains the day-to-day operations of the Warehouse Operations Department including managing and meeting Team Member and customer needs.
• Communicates with ROC partner departments on status of equipment, product, staffing, and general information.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area.
• Prepares daily work assignments; determining equipment needs, staffing needs, and product placement to ensure efficient and effective operations.
• Ensures standards for quality services are met, conducts forklift operator audits, monitors team progress throughout the day and adjusts accordingly, and develops strategies for improvement.
• As needed, operates a forklift and maintains forklift certification.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used.
• Immediately takes action and/or reports any unsafe or potential hazards.
• Assists with building a high-performing team and creating a culture of safety.
• Responsible for assisting with performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or equivalent.
• 2+ years supervisory experience or equivalent work experience, required.
• Must be at least 18 years of age or older.
• Demonstrated ability to lead, coach, train, and motivate others.
• Ability to speak and read English proficiently.
• Qualified, or ability to become a qualified, Forklift Operator.
• Familiarity with OSHA Regulations regarding Warehouse Operations.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Medical Plans
• Health Reimbursement Account (HRA)
• Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

Company Culture and Mission

Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.