2nd Shift - Shift Production Supervisor

CTDI; Jeffersonville (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Health, Dental, Vision, & Prescription

Paid holidays, vacation, & sick/pers"

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CTDI is seeking a 2nd Shift Production Supervisor in Indiana to coordinate and assign activities of production workers, ensure targets are met, and drive quality and P&L results. The role supervises operations on the 2nd shift, 3:00PM to 11:30PM, Monday–Friday, with emphasis on meeting KPIs and customer SLAs.

You will lead a team, address production challenges, and provide timely reporting while maintaining safety and policy compliance.

Qualifications

• Minimum of 1 year of leadership experience, materials/distribution environment preferred.
• Strong problem-solving and decision-making skills with a results focus.
• Detail-oriented and organized, able to multi-task and prioritize.
• Proficient leadership and interpersonal abilities, with clear written and verbal communication.
• Proficient in Microsoft Office and general computer use.

Responsibilities

• Supervises workers operating production machinery, assembly, quality checks, or packaging for shipment.
• Assigns daily tasks, supports production challenges, and seeks efficiency improvements.
• Tracks KPIs and reports performance to meet customer expectations.
• Communicates shift transitions clearly to ensure readiness for the next shift.
• Provides first-level support for escalated issues during the shift.
• Maintains production quality by monitoring metrics and compliance with policies.
• Coordinates with management and customers to meet SLAs and resolve issues.
• Assists HR and managers with disciplinary actions when needed.
• Monitors timecard accuracy and resolves entry discrepancies.
• Supports temporary labor compliance and attendance/issues through appropriate channels.
• Fosters a positive, collaborative, respectful work environment.
• Contributes to P&L forecasting and labor planning and scheduling.
• Delivers daily performance feedback and keeps stakeholders informed.
• Ensures availability of supplies and materials to meet demand.
• Provides training and development opportunities to staff.

Skills

Leadership

Problem-solving

Detail-oriented

Communication

Customer engagement

Education

Associate degree preferred or equivalent

Tools

UKG

Microsoft Office

Job description

• Paid holidays, vacation, & sick/personal time

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Shift Production Supervisor is responsible for coordinating and assigning the activities of production workers, ensuring that production targets are met, maintaining quality standards, and driving P&L results. This position supervises production operations within an assigned areas or during assigned shifts.

2nd Shift: 3:00PM - 11:30PM, Monday-Friday

Responsibilities

• Supervises workers who operate production machinery, assemble items, perform quality checks, or package products for shipment.


• Assigns tasks for the day, provides support with production challenges, and looks for ways to improve operations.


• Supports the team in meeting or exceeding daily Key Performance Indicators (KPIs) through accurate reporting that aligns with or surpasses customer expectations.


• Delivers clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.


• Provides first level of support for any escalated issue during work shift.


• Maintains consistent production quality by monitoring departmental performance metrics.


• Communicates effectively with management and customers to ensure SLAs are met and issues are promptly resolved.


• Engages in employee relations initiatives by promptly addressing employee concerns and assisting HR and Managers with administering disciplinary actions to direct labor team members.


• Monitors the accuracy and timely completion of employee timecards by reviewing submissions, correcting errors, and working with team members to resolve discrepancies in accordance with company policies.


• Assists with temporary labor compliance by escalating attendance, conduct, and performance issues through the appropriate channels.


• Contributes to a positive work environment by fostering open communication, promoting mutual respect, and supporting team collaboration.


• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.


• Prepares and delivers daily performance feedback and reporting as required.


• Coordinates workflow and ensures supplies and materials are available to meet demand.


• Provides training, motivation, and support to employees regarding company procedures, development opportunities, and departmental processes.


• Ensures compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.


• Performs all other duties as assigned, based on the needs of the business the warehouse supports.

Required Skills And Experience

• Minimum of 1 year of leadership experience, materials/distribution environment is preferred.


• Strong problem-solving skills and decision-making skills with a focus on achieving results and fostering continuous improvement.


• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.


• Proficient leadership and interpersonal abilities, demonstrating effective verbal and written communication.


• Capacity to engage with customers in a professional manner.


• Proficient in Microsoft Office and general computer use.

Preferred Skills And Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus


• Supervising temporary staff


• Experience working with UKG


• General knowledge of OSHA Standards

Educational Requirements

• Associate degree preferred or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday


• Monthly Incentive Bonus


• Positive, team-oriented, inclusive workplace


• Health, Dental, Vision, & Prescription Coverage


• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance


• Dental insurance


• Vision insurance


• 401(k)


• Life insurance


• Disability insurance


• Employee assistance program


• Flexible spending account


• Tuition reimbursement

Work Authorization

• United States (Required)


• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.