2nd Shift Remote Work Cell Specialist Service Supp Coord

Talentify.io; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in building management and sustainability is seeking a Customer Service Manager to oversee strategic accounts. This role involves managing service requests, resolving customer issues, and maintaining strong relationships while ensuring compliance with service metrics. Ideal candidates will have a high school diploma, relevant experience, and strong communication skills.

Benefits

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package including 401K

Extensive product and on-the-job training opportunities

Collaborative team environment

Qualifications

• Minimum of 3 years of work experience, with at least 1 year in customer service.
• Demonstrated experience in successful customer escalation management.

Responsibilities

• Serve as the primary point of contact for Strategic National Account customers.
• Resolve customer concerns and escalations through thorough investigation.
• Maintain strong customer relationships while driving SLA performance.

Skills

Communication

Organization

Time Management

Analytical Skills

Education

High school diploma or equivalent

Job description

Employer Industry: Building Management and Sustainability

Why consider this job opportunity:
- Competitive pay
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, including 401K, medical, dental, and vision care available from day one
- Extensive product and on-the-job/cross-training opportunities supported by outstanding internal resources
- Encouraging and collaborative team environment
- Commitment to safety through a Zero Harm policy

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for selected Strategic National Account customers, managing service request intake through various channels
- Resolve customer concerns and escalations through thorough investigation and collaboration across multiple domains
- Maintain strong customer relationships while driving SLA performance for service and inspection metrics
- Lead or assist in invoice dispute resolution and create quarterly business review discussions for assigned accounts
- Learn and develop competencies in all work cell functions to support customer service efforts

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 3 years of work experience, with at least 1 year in customer service, sales, or order to cash functions
- Superior communication, organization, follow-up, and time management skills
- Demonstrated experience in successful customer escalation management
- Proven ability to work across organizational boundaries to drive alignment and engagement

How to Stand Out (Preferred Qualifications):
- Experience in building management or related industries
- Familiarity with service billing and work order management systems
- Strong analytical skills and ability to interpret data for account performance reporting

#BuildingManagement #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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