2nd Shift Player Services & Loyalty Specialist

Catawba Two Kings Casino; United States; On-site; USD 32,000 - 39,000; Full time

Job summary

Catawba Two Kings Casino seeks a 2nd Shift Player Services Representative to greet guests, enroll players in the Players Club, and explain benefits and rewards. You will issue cards and promotions, maintain records, and resolve concerns in a fast-paced environment.

Responsibilities include data entry into casino software, promoting events, and ensuring compliance with internal controls. A 21+ age requirement and gaming license are mandatory.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• Must obtain and maintain a valid Catawba Gaming License.
• Must be at least 21 years old.

Responsibilities

• Greet guests and assist with enrolling in the Players Club.
• Educate guests on club benefits, promotions, and rewards.
• Issue player cards and promotional offers based on activity.
• Maintain accurate player records and protect confidential information.
• Resolve guest concerns or escalate to appropriate departments.

Skills

Customer service

Communication

Data entry

Basic math

Flexibility

Education

High school diploma or GED

Tools

POS system

Casino software

Job description

Catawba Two Kings Casino seeks a 2nd Shift Player Services Representative to greet guests, enroll players in the Players Club, and explain benefits and rewards. You will issue cards and promotions, maintain records, and resolve concerns in a fast-paced environment.

Responsibilities include data entry into casino software, promoting events, and ensuring compliance with internal controls. A 21+ age requirement and gaming license are mandatory.