Overview
Position Summary: The MND Facility Maintenance Supervisor at ABM is responsible for leading, coordinating, training and supervising a team of maintenance technicians to ensure client facilities are maintained in a safe, efficient, and customer-focused manner. This role oversees daily maintenance operations, ensures compliance with ABM standards and contractual obligations, and serves as a primary point of contact for client communication and service delivery.
Shift: 2PM-10:30PM Weekdays
Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)
Responsibilities
Leadership & Team Management
- Supervise, lead, and support a team of facility maintenance technicians in daily operations
- Assign work orders, schedule tasks, and prioritize maintenance activities to meet operational and client needs
- Provide on-the-job training, coaching, and performance feedback to team members
- Ensure technicians follow ABM policies, safety procedures, and client security requirements
- Monitor productivity, workmanship quality, attendance, and compliance with established standards
- Participate in hiring, onboarding, and employee development initiatives
Facility Maintenance & Operations
- Oversee routine inspections, preventative maintenance, and corrective repairs of Mercedes facilities
- Ensure proper maintenance of HVAC, plumbing, electrical, lighting, and general building systems
- Respond to and coordinate emergency maintenance situations as required
- Conduct quality inspections to verify completed work meets ABM and client expectations
- Support facility upgrades, capital projects, and special assignments
Client Communication & Customer Service
- Serve as a primary point of contact for tenants, building owners, and Mercedes facility and operations staff
- Communicate service expectations, maintenance schedules, and work status to clients in a professional manner
- Address and resolve client concerns, service issues, and escalations in a timely manner
- Ensure service delivery meets contractual obligations, service level agreements (SLAs), and ABM performance standards
- Represent ABM professionally in meetings, walkthroughs, and client interactions
Safety, Compliance & Reporting
- Ensure compliance with OSHA, Mercedes safety policies, and ABM safety policies
- Conduct safety meetings, toolbox talks, and job hazard assessments
- Maintain accurate documentation, work orders, reports, and incident records using ABM systems
- Identify maintenance trends, risks, and improvement opportunities and report to management
Other Duties as Assigned
- Perform additional duties, responsibilities, or special projects as assigned by ABM management to support operational needs and client requirements
- Assist with of shift assigned work orders
- Provide coverage for team members during absences or peak operational periods
- Assist with audits, inspections, emergency response, and operational readiness activities as required
- Support cross-functional teams and collaborate with other ABM service lines when needed
- Adapt to changing operational priorities, schedules, and client needs in a fast-paced airport environment
Qualifications
- High school diploma or equivalent required; technical or trade certification preferred
- Minimum of 3-5 years of facility or building maintenance experience, including supervisory or lead experience
- Strong working knowledge of HVAC, electrical, plumbing, and general building systems
- Proven ability to lead teams in a fast-paced, high-security environment
- Strong communication, leadership, and problem-solving skills
- Ability to read and interpret technical manuals, work orders, and safety procedures
- Valid driver’s license and ability to obtain Mercedes security clearance and airfield access
Physical Requirements
- Ability to lift up to 50 lbs.
- Ability to stand, walk, bend, kneel, climb ladders, and work in confined spaces
- Ability to work indoors and outdoors in varying weather conditions
- Ability to work flexible schedules, including nights, weekends, holidays, and on-call rotations
Preferred Qualifications
- Prior supervisory experience in an airport or large commercial facility
- Experience working in a union environment (if applicable)
- Familiarity with CMMS and reporting systems
- EPA Universal Certification or other trade-related licenses
This position operates in a dynamic manufacturing environment with exposure to noise, weather, and operational areas. Strict adherence to ABM safety standards, security protocols, and customer service expectations is required.
REQNUMBER: 164271
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.